We have an exciting opportunity to join our small, friendly team at Old Boot Sofas in Matlock.
We’re a proudly independent company with a passion for beautifully made furniture and exceptional service. We’re looking for someone to join us in our central Matlock showroom to help customers find their perfect sofa, armchair, or footstool - whether they walk in or contact us online. This role is part time and will include one weekend day, with additional days occasionally required to help cover holidays or absences. Hours offered are between 21 and 28.5.
You don’t need previous retail experience - what we’re really looking for is someone who is:
- Enthusiastic
- Honest and reliable
- Warm and confident with people
- A great communicator
- Ready to learn
- Happy to use initiative and work independently
- A team player who genuinely wants to help customers
You’ll be working with a thoughtful, creative team that takes real pride in what we do -offering handmade British furniture that people truly fall in love with. You’ll get full training in everything you need to know, including our leathers, fabrics, and materials, and you’ll quickly become an expert in helping people find the right piece for their home.Key responsibilities
- Supporting customers in the showroom and via phone, email, and social media
- Taking appointments in person and via video call from our Matlock showroom
- Advising customers on materials, leathers, design options and finishes
- Keeping the showroom looking beautiful, clean and welcoming
- Accurately processing customer orders using our internal systems
- Helping with updates and queries throughout the order and delivery process
- Collaborating with the wider team to solve problems and offer support
- Assisting with online sales and basic admin tasks
What we’re looking for
- Excellent verbal and written communication
- A customer-first approach
- Confidence in talking to people and making them feel at ease
- Problem-solving mindset
- Common sense and initiative
- A warm, honest and professional attitude
- Computer literacy (systems, email and online tools - training provided)
- A genuine desire to learn and grow with us
Experience
We don’t require previous retail experience. What matters most is your personality and approach. However, experience in sales, hospitality, customer service, interiors or other people-facing roles may be beneficial.
Please note this is a part time role for 21 or 28.5 hours per week including one weekend day. The salary starts from £14,196.00 or £19,266 (pro rota) with the addition of a team bonus scheme which comes in effect after a successful probationary period.
Job Types: Part-time, Permanent
Pay: £25,350.00-£27,500.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Application question(s):
- Are you able to provide references for the previous 2 years of employment?
- How many hours a week are you hoping for?
- This role does include one weekend day, can you confirm you’re happy with that?
- When are you available to start?
Work Location: In person
