Job Description
Sales Office / Commercial Assistant
Overview
We are seeking a motivated, customer-focused, and enthusiastic individual to join our Sales Office team. This role combines customer service, sales administration, and business development activities to support the continued growth of the business.
The successful candidate will be responsible for providing professional administrative support, managing customer orders, maintaining strong relationships with existing customers, and identifying opportunities to develop new business. This will include proactive cold calling, customer visits, lead generation, and supporting the wider sales function to ensure a consistently high standard of service.
This is an excellent opportunity for an organised and driven individual who enjoys building relationships, delivering exceptional customer service, and contributing directly to business growth.
Key Responsibilities
Customer Service & Sales Administration
- Act as the first point of contact for customer enquiries via telephone, email, and other communication channels, providing a professional and responsive service.
- Build and maintain positive relationships with bingo clubs, social clubs, working men's clubs, and other customers.
- Accurately process customer orders for bingo tickets and associated products, ensuring attention to detail and timely fulfilment.
- Provide customers with product information, pricing, availability, and delivery updates.
- Resolve customer queries and complaints efficiently, escalating issues where appropriate.
- Liaise closely with production, warehouse, and logistics teams to ensure customer requirements are met and deliveries are completed on time.
- Maintain accurate customer, order, and supplier records within company systems.
- Support the Commercial Manager and wider team with administrative duties and reporting requirements.
Commercial & Sales
- Proactively generate new business opportunities through cold calling, prospecting, and lead generation activities.
- Identify potential customers and maintain a pipeline of prospects to support business growth.
- Arrange and conduct customer visits to strengthen relationships, understand customer requirements, and identify opportunities for additional sales.
- Promote the company's products and services to prospective and existing customers.
- Follow up quotations, enquiries, and sales opportunities to maximise conversion rates.
Purchasing & Stock Control
- Monitor stock levels of raw materials and place orders as required to support production and business needs.
- Raise and process purchase orders for stock, consumables, and other business requirements.
General Responsibilities
- Produce reports and maintain accurate records of customer contact and sales activity.
- Undertake ad hoc projects and additional duties as reasonably required by the Commercial Manager.
Person Specification
Skills & Experience
- Previous experience in sales administration, customer service, internal sales, business development, or office support.
- Experience of cold calling, lead generation, or customer account management would be advantageous.
- Confident and professional telephone manner.
- Excellent customer service and relationship-building skills.
- Strong organisational and administrative abilities.
- High level of accuracy and attention to detail.
- Good written and verbal communication skills.
- Proficient in Microsoft Office applications, particularly Outlook, Word, and Excel.
- Ability to manage multiple tasks and prioritise workloads effectively.
- Full UK driving licence and willingness to travel for customer visits.
Personal Attributes
- Customer-focused and commercially minded.
- Confident communicator with the ability to develop new business relationships.
- Reliable, dependable, and conscientious.
- Positive, proactive, and self-motivated.
- Excellent team player.
- Ability to work under pressure and meet deadlines.
- Adaptable and willing to learn new systems and processes.
- Strong problem-solving skills.
Job Types: Full-time, Permanent
Pay: £27,800.00 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
Work Location: In person
