Company Introduction
At Sollertis, we believe technology should be straightforward, dependable, and supportive of the people who rely on it every day.
Our journey started in IT service management, delivering successful projects for organisations across the public and private sectors. Along the way, we built strong technical expertise and a practical understanding of real-world challenges, helping us make even complex systems feel easier to use and manage.
Today as a multi-vendor business, we continue to work in the same way we always have. We partner with platforms such as HaloITSM and Ivanti Neurons, combining flexibility with strong product knowledge to support a wide range of needs. Above all, we listen carefully and focus on making technology work in a way that genuinely supports our customers.
The Role
Sollertis is seeking a product consultant with relevant skills and experience to implement our portfolio of products.
The Product Consultant is a key team member responsible for delivering successful ITSM and ESM implementation engagements. While the core of most projects is an ITIL®-based ITSM solution many projects extend into the ESM space enabling HR, Finance, and other parts of the enterprise to effectively manage their requests.
Leading both global and domestic projects, the successful candidate is accountable for customer satisfaction reflected through the quality of the implementation and the overall customer experience.
Key Skills
- Strong experience implementing and configuring ITSM platforms such as Ivanti, Halo ITSM, or equivalent
- Solid understanding of ITIL aligned service management processes, including Incident, Request, Change, and Problem
- Proven experience leading client engagements across multiple projects
- Ability to run structured design workshops and translate requirements into practical solutions
- Strong documentation capability, including process design, configuration guides, and knowledge transfer materials
- Experience managing stakeholders at both technical and business levels
- Confident working with APIs, integrations, and data mapping between systems
- Working knowledge of SQL and data structures to support configuration and reporting
- Ability to manage competing priorities across multiple clients and projects
- Strong communication skills, both written and verbal, with clear and structured outputs
- Experience working within project delivery frameworks, including Agile or hybrid approaches
Responsibilities
- Deliver end-to-end ITSM implementations using platforms such as Ivanti, Halo ITSM, or equivalent
- Act as the primary consultant for assigned clients, owning delivery quality and client satisfaction
- Lead design workshops to gather requirements and define service management processes
- Translate business requirements into system configuration and scalable solutions
- Configure and build ITSM solutions, including workflows, forms, automations, and integrations
- Produce clear and structured documentation, including design documents, configuration records, and user guides
- Support data migration activities, including mapping, validation, and loading
- Manage project activities, timelines, and deliverables in line with agreed scope
- Work closely with stakeholders to provide guidance on best practice and platform capability
- Support system testing, including UAT coordination, defect resolution, and iteration
- Deliver user training sessions and knowledge transfer to client teams
- Provide post-implementation support, troubleshooting, and continuous improvement recommendations
Job Types: Full-time, Permanent
Pay: £24,784.00-£41,688.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
Work Location: Hybrid remote in Swindon SN5 7FN
