We’re recruiting for a Family Support Administrator for our Children’s Services.
We are looking for a highly organised Administrator with excellent attention to detail, strong diary management skills, and the ability to work effectively as part of a busy team.
This is a fixed-term role for 12 months. The successful candidate will support Dougie Mac Children’s Services by helping the Family Support Team process new referrals, arrange review meetings, and coordinate bookings for family fun days. The role will play an important part in supporting planned organisational changes over the next 12 months, including embedding a new service model and moving to a new electronic patient records system.
This is an opportunity to make a meaningful contribution to a compassionate service supporting children, young people, and their families.
Key Responsibilities
As the Family Support Administrator, you will work closely with the Family Liaison Nurses and Family Support Workers, with strong links to the Children’s Care Team. This role will include speaking with families, carers and professionals, so we are looking for someone who is confident communicating sensitively, able to manage competing priorities, and comfortable working with confidential information. You will:
- Be the first point of contact for families and professionals.
- Coordinate referrals, visits and multi-disciplinary meetings.
- Organise referral panel meetings and process referral documentation.
- Support caseload reviews with Family Liaison Nurses.
- Provide administrative support, including agendas, reports and minutes.
- Produce correspondence, reports and presentations using Microsoft Office.
- Handle enquiries, messages and telephone calls efficiently.
- Maintain electronic patient records and carry out general administration.
- Process stationery orders and support office operations.
Why Join Dougie Mac?
At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.
As a Dougie Mac employee, you’ll benefit from:
- 35 days of annual leave, rising with length of service
- Options to buy and sell annual leave
- Hospice-paid Healthcare Cash Plan
- Competitive Pension Scheme
- ✅ DBS paid for by the hospice
- Learning & Development opportunities
- Free on-site parking
✨ Join us and be part of a local charity that puts people at the heart of everything we do. ✨
Salary: £24,852.66 - £25,983 FTE (Depending on knowledge, skills and experience)
Hours: 30 or 37.5 hour weekly contracts are available. Monday - Friday
This is a temporary position for 12 months (from start date).
Applications close: Sunday 23rd August 2026
Interviews: w/c 3rd September 2026
This role requires an enhanced DBS check, which will be processed and paid for by the Hospice.
How to Apply
Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification. See the Recruitment Process Document for more information.
For more information, please contact:
Jo Ball – Family Support Team Leader
[email protected] ¦ 01782 654440
Applicants must have the right to work in the UK. Sponsorship is not provided.
We reserve the right to close this vacancy and interview early, in the event of a large number of applications.
Job Description & Person Specification below - Please note, our shortlisting process is based on these documents. In accordance with our safer recruitment policy CV’s alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.
