Service Controller
Normanton
Welfare Hire (Part of Kelling Group)
Working hours: Mon — Fri, 8am —5pm.
Job Function: Serve as the central point of contact for our customers, fostering strong working relationships and developing in-depth product knowledge. You will leverage this knowledge to understand customer requirements and translate them into services that effectively meet their needs.
Liaising with: Customers, 3rd Party Servicing Contractors, The Hire Desk and Technical Support team.
The ideal candidate will excel in customer service, demonstrating strong administrative, planning, and organisational skills. They will have a keen attention to detail and accuracy, with the ability to work effectively both independently and as part of a team. The role involves liaising with customers from a variety of sectors to understand and meet their equipment servicing needs.
Responsibilities
- Respond to service calls and coordinate solutions by liaising with relevant contractors.
- Maintain daily communication with servicing contractors to ensure services are booked accurately, minimising missed services, credits, and invoice queries.
- Proactively schedule services through incoming calls, emails, or alerts from our internal ordering system for both units and vehicles.
- Raise and manage purchase orders.
- Maintain accurate records and documentation in Syrinx.
Job Requirements:
- Strong telephone manner and communication skills.
- Previous experience in a similar role (desirable but not essential, full training provided).
- Excellent verbal and written communication abilities.
- Proficiency in using PC applications such as Outlook, Word, and Excel.
- Strong organisational skills with a keen attention to detail for accurate document management.
- Basic geographical knowledge (desirable but not essential).
- Ability to perform well under pressure and meet tight deadlines.
- Strong multitasking and teamwork abilities.
- Generate various reports, including Off Hires and Service reports.
- Ensure a high level of accuracy and attention to detail for all records within Syrinx.
- Communicate effectively with colleagues, providing a friendly and helpful point of contact.
- Administer waste notes and orders, ensuring timely and accurate completion both internally and externally.
- Perform any additional duties as requested by your manager.
- Adhere to the company's policies and procedures as outlined in the Employee
Benefits:
- 25 days holiday plus bank holidays per year
- Life Insurance (2.5x annual salary)
- Company Referral Scheme (up to £1000 awarded)
- Company Cycle to Work Scheme – we buy the bike and you pay us back saving your NI
- Long Service Award – gifts, hampers, vouchers and more for long service
- Enhanced Company Pension Scheme (up to 5%, and via salary sacrifice where applicable)
- Medicash is our Healthcare Cash Plan (including access to virtual GP, and discounted prices at selected retailers and gyms)
- Learning & Development culture (professional qualifications, access to apprenticeships and more)
