Job Summary
The Deputy Manager will play a crucial role in supporting the senior management team in the day‑to‑day leadership of our domiciliary care service. The ideal candidate will demonstrate a strong commitment to high‑quality care, staff development, and the smooth operational running of the service. This position offers an excellent opportunity for individuals with a passion for care leadership, seeking to further develop their managerial skills within a dynamic and person‑centred environment.
The Deputy Manager will assist in overseeing care delivery across the service, ensuring compliance with CIW regulations, supporting care staff, and maintaining robust standards of safety, dignity, and professionalism. They will contribute to rota management, care planning, staff supervision, and quality assurance processes, helping to ensure that organisational goals are met efficiently, effectively, and with compassion.
Duties
- Operational leadership — Assist the senior management team in planning, coordinating, and delivering the daily operational activities of the domiciliary care service, ensuring safe, effective, and person‑centred care in line with CIW requirements.
- Staff development — Support the development of care staff through coaching, mentoring, and reflective practice, helping team members build confidence, competence, and sector‑specific skills.
- Training coordination — Contribute to the organisation and delivery of mandatory and specialist training sessions, ensuring staff remain compliant, skilled, and up to date with best practice in home care.
- Quality assurance — Monitor care delivery standards, conduct spot checks and audits, and implement improvements to maintain high levels of service quality, client satisfaction, and regulatory compliance.
- Recruitment and scheduling — Participate in staff recruitment, onboarding, rota planning, and performance reviews to ensure the service is appropriately staffed, well‑organised, and responsive to client needs.
- Compliance oversight — Ensure adherence to organisational policies, safeguarding procedures, health and safety regulations, and sector legislation, maintaining accurate records and supporting inspection readiness.
- Client communication — Handle client enquiries, concerns, or complaints professionally and compassionately, providing effective resolutions or escalating issues appropriately to maintain trust and service quality.
Skills
- Supervisory experience — Proven experience in a supervisory or managerial role within domiciliary care or a closely related health and social care setting, with a strong understanding of community‑based care delivery.
- Organisational skills — Strong organisational abilities with the capacity to prioritise tasks effectively, manage competing demands, and maintain service continuity under pressure.
- Communication skills — Excellent written and verbal communication skills, with the ability to provide clear instruction, deliver constructive feedback, and support staff learning in a care environment.
- Leadership qualities — Demonstrated leadership qualities, including the ability to motivate, inspire, and guide care teams while promoting a positive, person‑centred culture.
- Problem‑solving — Strong problem‑solving skills with a proactive, calm, and solution‑focused approach to resolving operational issues swiftly and safely.
- Flexibility — Flexibility to adapt to changing service needs, client requirements, and organisational priorities within a fast‑paced care environment.
- Professional development — A commitment to continuous professional development, staying informed of sector changes, best practice, and regulatory expectations.
This role offers an engaging environment for those eager to develop their managerial expertise while contributing positively to organisational success through effective leadership and teaching capabilities.
Hours of work are expected to be Monday to Friday 9am-3pm and shared evening / weekend on call working is required.
Pay: From £14.00 per hour
Benefits:
- Casual dress
- Company events
- Free parking
- On-site parking
Experience:
- Supervising: 1 year (required)
Work Location: In person
