Contract Manager
Location: Eccles, Greater Manchester / Rotherham, South Yorkshire (Regional Travel Required)
Salary: £30,000-45,000
Contract: Full-Time, Permanent
About the Role
Dwelling Doctors is seeking an experienced and driven Contract Manager to take lead the delivery of a key social housing contract spanning Greater Manchester, Lancashire, South Yorkshire and surrounding areas.
This is a senior leadership role responsible for overseeing operational performance across a geographically dispersed contract, ensuring exceptional service delivery while building strong client relationships and leading teams across planning, administration and field operations.
We are looking for someone who can see beyond the numbers. The successful candidate will be highly organised, commercially aware and capable of using data and operational insight to drive decision-making, improve performance and deliver exceptional outcomes.
This is a regional role requiring regular travel across the contract area. While primarily based at our Eccles office, the successful candidate will be expected to travel frequently to our Rotherham office and client meetings across the contract area.
Someone who can analyse data, identify trends, understand the root causes of operational challenges and take decisive action to improve efficiency, workflow and service delivery. Equally important is the ability to lead people effectively, creating a culture that balances accountability, engagement and high morale.
What You'll Be Responsible For
- Taking full operational ownership of a regional social housing contract.
- Supporting mobilisation, service improvements and business growth opportunities across the region.
- Leading planning, administration and field-based teams to deliver high levels of service and performance.
- Using data, reporting and operational insight to identify trends, solve problems and drive continuous improvement.
- Managing workflow, scheduling, resource allocation and backlog reduction to ensure efficient contract delivery.
- Building strong relationships with clients and acting as the senior operational point of contact.
- Providing meaningful operational reporting, forecasting and performance analysis to the Senior Management Team.
- Supporting mobilisation, service improvements and business growth opportunities across the region.
About You
You will have experience in an Operations Manager, Regional Manager, Contract Manager or similar leadership role and be comfortable managing multiple functions within a fast-paced operational environment.
You will be a strong communicator who can motivate people, challenge poor performance when required and create a positive culture where teams feel supported, engaged and accountable. You will be naturally analytical, confident working with operational data and able to translate information into practical actions that improve business performance. A full UK driving licence and the flexibility to travel regularly across Greater Manchester and South Yorkshire and the surrounding areas.
Experience within social housing, property services, repairs and maintenance, facilities management or construction would be advantageous, as would experience working with local authority contracts, and client portals such as Aareon, TotalMobile and NEC Housing.
What Success Looks Like
Success in this role will be measured through:
- Strong operational control and visibility across all workflows.
- High-performing teams with good morale and clear accountability.
- Data-driven improvements that enhance efficiency and service delivery.
- Strong client relationships and consistent contractual compliance.
Why Join Dwelling Doctors?
This is an opportunity to take ownership of a significant regional operation within a growing and ambitious business. You will have genuine autonomy, influence and responsibility, working closely with senior leadership to shape operational performance and support future growth.
If you are a driven operational leader who enjoys leading people, building strong client relationships and delivering operational excellence, we'd love to hear from you.
Pay: £30,000.00-£45,000.00 per year
Benefits:
- Company pension
- On-site parking
Application question(s):
- Please describe your experience managing planning, scheduling, field teams, administration teams or service delivery teams.
- Please describe your experience managing client-facing contracts, service levels, KPIs or operational reporting.
- Please describe the largest or most complex operation you have personally managed, including the size of the team and the different functions you were responsible for.
- Tell us about a time you improved operational performance, reduced backlog, improved workflow or created better control within a busy operation. What did you change and what was the result?
- What do you believe sets you apart from other candidates, and why would you be the right person to take ownership of a busy regional operation?
Work Location: In person
