12 month FTC
Sales Operations Executive (Tactical Team)
Location: Reading (Hybrid Working)
Company: Select Car Leasing
Hours: 12 month FTC - Monday to Friday, 8:30am – 5:30pm (40 hours per week with a 60-minute unpaid lunch break)
Key Requirements
- Experience: Previous experience within customer service, sales support, contact centre, telesales, account management, service advisor, or other telephone-based customer-facing environments is essential. Experience within administration, order processing, vehicle leasing, automotive, fleet, or finance is desirable.
- Skills: Excellent communication skills with strong telephone confidence, organisation, attention to detail, and the ability to prioritise workloads in a fast-paced environment.
- Approach: Customer-focused, proactive, resilient, and confident building relationships while managing multiple priorities and delivering exceptional service.
- Systems: Comfortable using CRM systems, Microsoft Office, and maintaining accurate customer records. Experience using leasing or manufacturer portals is advantageous.
The Role
You will play a key role in supporting customers throughout the vehicle order journey, ensuring orders progress smoothly from management approval through to finance activation and vehicle delivery. Acting as a key point of contact for customers, dealerships, finance providers, and internal teams, you will deliver a professional and consistent customer experience while managing documentation, resolving queries, and keeping orders on track to meet campaign deadlines.
What You'll Do
- Customer Support: Contact customers to provide updates, explain documentation requirements, answer queries, and guide them through the order process.
- Relationship Building: Build strong relationships with customers, dealerships, finance providers, and internal teams through proactive communication via phone and email.
- Order Management: Manage customer orders from approval through to finance activation, ensuring all milestones are completed accurately and on time.
- Documentation & Compliance: Review finance agreements, order documentation, invoices, and delivery paperwork, ensuring accuracy and compliance with company procedures and FCA regulations.
- CRM Management: Maintain accurate customer records and update systems to support a smooth customer journey.
- Query Resolution: Resolve customer and order queries efficiently, prioritising urgent actions to ensure campaign deadlines are achieved.
- Internal Collaboration: Liaise with finance providers, dealerships, manufacturers, and internal departments to keep customer orders progressing.
- Continuous Improvement: Share feedback and ideas to improve operational processes, customer communications, and team performance.
- Additional Support: Assist the wider Sales Operations team and support campaign activity when required.
What Success Looks Like
- Delivering excellent customer experiences through confident and professional telephone communication.
- Ensuring customer orders progress efficiently and meet campaign deadlines.
- Maintaining accurate documentation and customer records.
- Building strong relationships with customers, dealerships, finance providers, and colleagues.
- Providing knowledgeable, proactive, and customer-focused support throughout the customer journey.
Why Join Select Car Leasing?
We are guided by our DRIVE values (Dedication, Respect, Integrity, Value, and Excellence) and are committed to providing a supportive and collaborative working environment.
Benefits include:
- Competitive salary and annual performance bonus
- Full training and ongoing support
- Hybrid working pattern (3 days office / 2 days home working)
- Career development opportunities
- Employee support and wellbeing initiatives
- Quarterly peer-voted recognition awards
- A fast-paced and engaging working environment
Benefits:
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Enhanced sick pay
- Free parking
- Health & wellbeing programme
- Employee Assistance Programme
- Mindfulness coaching
- Birthday voucher and long-service rewards
- Company and team social events
- On-site parking
- Referral programme
Work Location: Hybrid – Reading office
Benefits:
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home
Experience:
- Telephony: 1 year (required)
- Customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Reading RG2 0TD
