Company Overview
Fast Forward Direct Couriers Ltd is a family-run courier company dedicated to providing reliable Same Day and Next Day delivery services . We maintain regular contracts that require attentive management to ensure smooth operations and excellent customer satisfaction.
Job Overview
As a Customer Account Representative, you will be responsible for managing relationships with existing customers. We expect you to understand what clients' needs will be before they do. You will provide product or service solutions, resolve issues promptly ‘like a dog with a bone’, and ensure a high level of customer satisfaction. It’s all about juggling plates here and so you need to be an efficient time and task organiser. You need to be swift with a keyboard and a calculator and make decisions quickly within limits. We expect communication with existing customers to come easy for somebody like you whether it’s email, phone or even if they fancy dropping by for a cup of tea. We would also expect you to work towards sales and retention targets, maintain accurate customer records, and collaborate with internal teams to deliver excellent service.
Duties
- Manage specific customer processes, ensuring timely and accurate jobs are entered, progressed and prepped for invoicing.
- Handle telephone calls to promote services, gather client feedback, and support customer engagement efforts
- Provide exceptional phone etiquette when communicating with clients, vendors, and internal teams
- Support the team with general administrative duties related to account management
Requirements
- Proven experience with a similar customer management position
- Strong data entry skills with high accuracy and attention to detail is essential
- Excellent analysis skills to interpret data effectively
- Effective telecommunication abilities combined with professional phone etiquette
- Ability to multitask efficiently in a fast-paced environment and communicate clearly with diverse stakeholders
Pay: From £26,436.80 per year
Work Location: In person
