Administrator & Receptionist
Partners in Bristol (PIB) – Bristol
Salary: £25,753 per annum + opportunity to earn up to £2,000 annual performance bonus
Hours: Full Time (39 hours per week)
Monday–Thursday: 8:30am – 5:00pm
Friday: 8:30am – 4:30pm
Location: Bristol
Join our friendly team!
Partners in Bristol (PIB) is a successful independent training provider, helping learners gain the skills and qualifications they need to progress into employment and further education.
We're looking for an organised, enthusiastic and customer-focused Administrator & Receptionist to become the welcoming face of our Bristol centre. This is a varied role where no two days are the same, combining reception duties, learner administration and customer service within a supportive and fast-paced environment.
If you enjoy working with people, thrive on organisation and take pride in delivering excellent customer service, we'd love to hear from you.
What you'll be doing
You'll play a vital role in ensuring our learners receive an excellent experience from their very first enquiry through to course completion.
Your responsibilities will include:
· Greeting learners, visitors and partners at reception
· Managing telephone and email enquiries professionally
· Processing learner enrolments and funding paperwork
· Maintaining learner records across a variety of systems
· Registering learners with awarding organisations
· Managing learner withdrawals and changes to programmes
· Producing and issuing learner certificates
· Supporting course promotion and student recruitment
· Assisting the Information, Advice & Guidance (IAG) team
· Supporting examinations and occasional events
· Acting as a key holder, opening and securing the building
· Building positive relationships with learners, employers and partner organisations
· Helping improve administrative processes across the business
What we're looking for
We're looking for someone who is:
· Friendly, approachable and professional
· Highly organised with excellent attention to detail
· Confident using Microsoft Office and administrative systems
· Able to prioritise a busy workload and meet deadlines
· Comfortable communicating with people from a wide range of backgrounds
· A strong team player who can also work independently
· Flexible, adaptable and willing to learn
· Passionate about delivering outstanding customer service
Essential Requirements
· GCSE (or equivalent) including English and Maths
· Previous experience in a busy administrative or reception role
· Excellent IT skills including Microsoft Word, Excel and Outlook
· Strong communication and customer service skills
· Ability to work accurately under pressure
Desirable
· Experience within education, training or further education
· Experience using learner management databases
· Experience of producing reports and analysing data
· Business Administration qualification (or willingness to work towards one)
What we offer
· Competitive salary of £25,753
· Opportunity to earn an additional £2,000 performance bonus
Pay: £25,753.00-£27,753.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
