Southampton City Council is seeking an outstanding individual to join us as the Service Lead Tenancy Management to play a pivotal role in transforming landlord services and delivering high‑quality, customer‑focused housing across the city. This role sits at the heart of a major programme of improvement, where strong leadership is required to stabilise performance, rebuild trust, and embed a culture of accountability, innovation and continuous improvement.
Housing sits central to Southampton’s long-term vision of becoming a more equal, healthier, safer, greener and growing city. The Council’s Housing Strategy 2026–2031 reinforces this ambition, setting a clear direction to ensure all residents have access to safe, affordable, sustainable homes while strengthening communities and reducing inequalities. Within this context, landlord services are a critical enabler, directly impacting residents’ wellbeing, independence, and life chances.
The Service Lead Tenancy Management will focus on the City Council’s housing stock, ensuring housing management, neighbourhood services and customer engagement operate cohesively to deliver consistent, high‑quality outcomes for tenants and leaseholders. This post will report directly to the Head of Housing Management and Neighbourhoods.
Working collaboratively across the Housing Directorate, tenants and leaseholders, the wider Council and our external partners, the Service Leads are not only about delivering today’s services, they are about shaping the future of housing in Southampton. This includes tackling complex challenges such as housing demand, affordability pressures, regulatory compliance, and service transformation, while ensuring that the tenant voice, data insight and partnership working are at the centre of decision-making.
What we can offer you:
Salary: The salary band for this role is £57,755 - £65,222. The starting salary is £57,755 with annual progression through the salary bands.
Here at SCC we have a range of different benefits, a few examples can be found below.
- Excellent local government pension with 15.2% employer contribution
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
- Generous holiday 25–31 days, based on role and service
- Flexible working options (role-dependent)
- Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
- Training and development, including coaching and mentoring
- Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
- Veteran-friendly employer with the Armed Forces Covenant
- Retail discounts and savings through the Southampton City Council benefits platform
- Discounted memberships at local sports and fitness centres
- Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
- Employee volunteering scheme with 2 paid days leave to volunteer
For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)
If you feel you have the necessary background, experience, and skills to undertake this role we would like to hear from you.
Interviews:
Interviews for this post are likely to take place on or around 19-21 August 2026.
Contact details for informal discussion:
For an informal chat about the roles, please contact Jacqui Evans – Head of Housing Management and Neighbourhoods via email to arrange a Teams call, [email protected].
Recruitment contact details:
Email: [email protected]
Tel: 023 8083 4033
For more information about SCC please visit Southampton City Council
Follow us on social media for regular updates on our featured jobs and latest news.
