The Shop Manager is responsible for the day-to-day management and growth of a North London Hospice charity shop. The role focuses on maximising donations, driving sales, and creating a welcoming environment for customers, staff, and volunteers. The Shop Manager leads a small team, including an Assistant Manager and a vital group of volunteers, ensuring that the shop meets its financial and operational targets in support of the hospice’s mission.
Key Responsibilities
Drive Shop Performance
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Manage the day-to-day running of the shop.
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Achieve sales, profit and Gift Aid targets.
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Use stock, sales and customer insights to maximise performance.
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Deliver excellent customer service and a welcoming shop environment.
Lead and Develop Volunteers
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Recruit, train and support a team of volunteers.
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Create a positive, inclusive and engaging team culture.
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Ensure volunteers have the skills and confidence to succeed.
Maximise Donations and Stock
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Build relationships within the local community to encourage donations.
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Oversee the processing, pricing and display of donated stock.
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Maintain effective stock rotation and minimise waste.
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Maximise Gift Aid opportunities.
Visual Merchandising and Promotions
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Create attractive shop and window displays.
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Ensure stock is well-presented and competitively priced.
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Plan and deliver local promotions and fundraising initiatives to increase footfall and sales.
Community Engagement
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Build relationships with local businesses, schools and community groups.
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Represent North London Hospice within the local community.
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Support hospice campaigns, events and fundraising activities.
Leadership, Finance and Compliance
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Lead and develop the Assistant Manager and volunteer team.
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Manage budgets, cash handling, banking and stock controls.
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Monitor performance and report to the Area Manager.
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Ensure compliance with Health & Safety, safeguarding, data protection and hospice policies.
About you
Essential
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Previous retail management experience.
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Strong commercial awareness and sales focus.
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Experience leading, motivating and developing people.
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Excellent customer service and communication skills.
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Strong organisational and problem-solving abilities.
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Ability to work independently and achieve targets.
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Commitment to the values and mission of North London Hospice.
Desirable
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Charity retail experience.
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Experience working with volunteers.
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Knowledge of the North London community and local retail market.
Additional Requirements
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Commitment to equality, diversity and inclusion.
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Commitment to ongoing learning and development.
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Willingness to undergo an Enhanced DBS check where required.
North London Hospice is a registered charity that has been caring for local people since 1984. We are committed to empowering patients with life limiting illnesses, supporting them to achieve the best quality of life possible.
As well as our inpatient unit at Woodside Avenue, we work within the wider community including our Outpatient and Wellbeing services; our support to patients in their own homes; our Community Specialist Palliative Care services; and our Patient and Family Support teams, providing emotional and practical support to patients, their families and carers.
47 Woodside Avenue, London, N12 8TT
