The Duty Manager supports the Bar Manager in the day-to-day operation of the front-of-house team at Pitch Middlesbrough. Pitch is a high-volume sports bar delivering exceptional customer experiences in a fast-paced and energetic environment. Combining premium drinks, live sport, and casual dining, the venue requires efficient service, strong team leadership, and consistently high standards across all customer-facing areas.
The Duty Manager plays a key operational role in delivering excellent guest experiences, maintaining service standards, and leading shifts effectively. This is a hands-on leadership role requiring a proactive and organised individual who can motivate teams, maintain operational control, and deliver outstanding hospitality at all times.
Lead and supervise front-of-house operations during shifts.
Support the Bar Manager in the day-to-day running of the venue.
Ensure all service standards are maintained and consistently delivered.
Lead by example, demonstrating excellent customer service and professionalism.
Ensure efficient service delivery during busy trading periods.
Take responsibility for front-of-house operations in the absence of the Bar Manager.
Create a welcoming and enjoyable atmosphere for all guests.
Ensure customers receive exceptional service throughout their visit.
Handle customer enquiries, feedback, and complaints professionally and effectively.
Monitor customer satisfaction and act promptly to resolve any issues.
Manage reservations and customer flow where required.
Supervise, motivate, and support front-of-house team members.
Assist with training and development of employees.
Conduct shift briefings and communicate operational priorities.
Promote a positive team culture and encourage high performance.
Support management in maintaining staffing levels and operational efficiency.
Follow all company cash handling procedures.
Reconcile tills accurately at the end of shifts.
Complete end-of-day cashing up processes.
Ensure all financial controls are adhered to and accurately maintained.
Report any discrepancies or concerns to management promptly.
Maintain high standards of cleanliness and presentation throughout the venue.
Ensure compliance with company policies, licensing laws, and food safety requirements.
Support health and safety compliance and promote safe working practices.
Ensure all customer-facing areas are maintained to company standards.
Assist with stock security and loss prevention procedures where required.
Previous supervisory or management experience within hospitality, bars, restaurants, or leisure venues.
Strong leadership and communication skills.
Experience working within fast-paced, customer-focused environments.
Excellent customer service and problem-solving abilities.
Good organisational and time management skills.
Cash handling and till reconciliation experience.
Ability to remain calm under pressure and manage busy service periods effectively.
Flexible approach to working hours, including evenings, weekends, and bank holidays.
Experience within a sports bar or high-volume venue.
Personal Licence Holder qualification.
First Aid qualification.
Experience training and developing team members.
Positive and approachable attitude.
Reliable, punctual, and professional.
Hands-on management style.
Strong attention to detail.
Ability to motivate and inspire others.
Passionate about delivering exceptional guest experiences.
Resilient and adaptable in a fast-moving environment.
At Pneuma Group, we’re committed to creating a supportive, rewarding working environment where our people can thrive. Alongside a competitive salary, we offer a comprehensive benefits package designed to enhance your wellbeing, protect your future, and support life inside and outside work. Our benefits include:
Competitive Salary
Healthcare Cash Plan – Cashback on everyday healthcare expenses such as dental, optical, and physiotherapy.
Tech Purchase Scheme – Spread the cost of new technology through affordable monthly payments.
Cycle to Work Scheme – Save on bikes and cycling equipment while supporting a healthy, eco‑friendly commute.
Income Protection – Financial support if you’re unable to work due to long‑term illness or injury.
Critical Illness & Life Insurance – Extra peace of mind for you and your family.
Virtual GP Service – Quick and convenient access to medical advice, whenever you need it.
Employee Assistance Programme (EAP) – Confidential support for mental health, wellbeing, and financial concerns.
Discounts & Cashback Platform – Savings on hundreds of retailers, essentials, and lifestyle purchases.
Birthday Day Off – Enjoy an additional day of paid leave to celebrate your birthday.
A Supportive Working Environment – A culture that values wellbeing, collaboration, and personal growth.
