Client Onboarding & Account Manager
Cardiff, United Kingdom | Full-time
Help ambitious fitness & nutrition brands launch, grow, and win.
Are you someone who builds instant rapport, drives conversations that lead to action, and thrives on seeing clients succeed?
At MacroActive, onboarding isn’t just a process — it’s the foundation of our clients’ success. We’re looking for a Client Onboarding & Account Manager to take ownership of the client journey from day one, setting them up to launch confidently and scale fast.
If you’re equal parts relationship-builder, organiser, and commercial thinker — this role is for you.
About MacroActive
MacroActive is a fast-growing SaaS platform powering fitness and nutrition businesses globally.
Our clients create apps, coaching programs, and digital products — with many generating millions in revenue.
Our philosophy is simple:
We only win when our clients win.
We work with creators across:
Fitness Nutrition Bodybuilding Yoga Pilates Boxing MMA Rowing Basketball — and more.
If you’re excited by health, performance, and digital business, you’ll fit right in.
The Role
As a Client Onboarding & Account Manager, you’ll own the end-to-end onboarding experience for new clients — from signed deal to successful launch.
You’ll ensure clients get live quickly, feel confident using the platform, and are set up for long-term growth before transitioning them to our Client Success team.
What You’ll Be Doing
- Own and drive the full onboarding journey for new client app launches
- Collaborate with clients and internal teams to gather and configure platform data (workouts, nutrition, products, etc.). Trust me, we need someone who loves data entry too.
- Keep clients engaged and on track through proactive, high-quality communication (email, calls, messaging)
- Lead conversations that drive action, accountability, and momentum
- Conduct platform checks and testing to ensure a smooth, high-quality launch
- Deliver client training so they feel confident using MacroActive
- Identify opportunities to recommend features, upgrades, and growth solutions
- Act as a trusted advisor, helping clients maximise value from the platform
Who You Are
You’ll thrive in this role if you are:
- Confident and persuasive — you know how to guide conversations and influence outcomes
- Relationship-driven — you genuinely enjoy working closely with clients
- Highly organised with strong attention to detail
- A clear, proactive communicator who drives next steps
- Resilient and adaptable, able to manage multiple clients simultaneously
- Energised by tech, digital business, and creator-led brands
Bonus Points
- Experience in SaaS, onboarding, account management, or consultative sales
- Interest or background in fitness, nutrition, or health & wellness
Why Join MacroActive?
- Work with ambitious global creators building real businesses
- Be part of a high-growth SaaS company with strong momentum
- Have a direct impact on client success and revenue
- Join a supportive, high-performance team that values ownership
- Clear opportunity to grow your career as the company scales
Location & Perks
- Based in Cardiff, UK
- Full-time role
- Medical insurance
Ready to Apply?
If you’re excited by the idea of working closely with clients, driving outcomes, and being part of a fast-growing tech company, we’d love to hear from you.
Job Type: Full-time
Pay: Up to £28,000.00 per year
Benefits:
- Company pension
- Flexitime
- Private medical insurance
Application question(s):
- What is your annual salary expectations?
- Will you be able to travel to the Cardiff Office 4 days a week?
Experience:
- Client Onboarding : 2 years (preferred)
Work authorisation:
- United Kingdom (preferred)
Location:
- Cardiff CF11 0BA (preferred)
Work Location: Hybrid remote in Cardiff CF11 0BA
