Job Title: Outpatients Booking Clerk
Hours per week: 30 hours per week
Perm/Fixed Term: Permanent
Salary : £22,383 per annum
Please note if you commence in post prior to October 2024, you will be paid in line with 2023/2024 agenda for change pay scales.
Closing date: 18th September 2024
Interview date: 1st October 2024
This post may close early due to high numbers of applications so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
To provide a specialised, comprehensive and confidential administration service, working primarily in gynaecology outpatients, in accordance with Departmental, Trust and National standards, policies and procedures.
To act as a source of advice and guidance regarding the service.
Deal with all telephone calls relating to the outpatient appointment and booking system,
ensuring all calls are dealt with in a polite, pleasant and professional manner.
Book all new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
Please note that this list is not exhaustive, full details are in the attached job description.
Here at George Eliot our vision to ‘ excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
E ffective Open Communication
e x cellence and safety in everything we do
C hallenge but support
E xpect respect and dignity
L ocal health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Deal with all telephone calls relating to the outpatient appointments and the booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
Book all new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
Booking of all patient appointments in line with Trust and National targets
Contacting patients for short notice appointments aiding clinic utilisation
Contacting patients to inform them of short notice clinic cancellations / reschedules
To cancel, re-appoint and reschedule patient’s appointments at patient or Consultant request
Please note that this list is not exhaustive, full details are in the attached job description.
