Job Introduction
As an apprentice, you’ll work alongside experienced professionals, supporting IT systems, troubleshooting technical issues, and learning to maintain essential infrastructure. Whether you're a recent school leaver or looking for a career change, this program will provide the training and mentorship needed to thrive in the ever-evolving tech industry.
WHAT YOU’LL BE HANDLING
- Providing 1st and 2nd line user support via calls and logged issues on the ticketing system.
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Managing and troubleshooting site-to-site and client-to-site VPNs using appropriate tools.
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Proactively identifying and addressing ongoing technical issues, analysing reports to pinpoint root causes, and working with the Development Team to implement solutions or deliver training.
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Escalating 3rd line issues while maintaining client communication until resolution.
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Assisting in the support and maintenance of networks and servers.
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Conducting Warehouse Control Systems code and module testing to support system upgrades and enhancements.
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Working towards your Digital & Technology Solutions Professional L6 degree.
WHAT YOU’LL NEED
- Minimum of 3 A-Levels/Level 3 BTEC IT
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A passion for IT
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self-driven and keen to learn
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Microsoft Office skills
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Proficient communication skills
