As Head of Service Management for the UK, you will lead and grow our service management (Application Development and Management) practice and be responsible for delivering high-quality run and operate services to our valued annuity clients.
You will define and execute the UK strategy to expand our footprint, strengthen client relationships, and evolve our capabilities. You will be accountable for excellence across delivery, pre-sales, people, and operations, ensuring we consistently deliver modern, efficient, and high-quality services at optimal cost.
You will bring a contemporary perspective to service management, embedding DevSecOps principles, product-centric operating models, and leveraging automation and AI to drive productivity, speed to value, and improved client outcomes.
Working closely with global service management and application development teams, as well as UK Applications practice leaders and Sales teams, you will ensure alignment, reuse of best practices, and the continued evolution of our propositions.
Capgemini’s UK Applications business helps clients achieve business value through digital transformation and modern application services. We operate a cloud-first, Agile delivery model, leveraging global delivery capabilities and deep technology expertise.
You will work closely with colleagues across Service Management, Customer Experience, Cloud and Custom Apps development, Engagement and Domain expertise, and other business lines, as well as global counterparts, to deliver integrated and innovative solutions for our clients.
Hybrid working: The places that you work day to day will vary according to your role, your needs and that of the business; it will be a blend of Company offices, client site and your home; noting that you will be unable to work at home for 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual), or immigration status, employment history going back 3 continuous years and unspent criminal record check (known as Disclosure and Barring Service).
