JOB DESCRIPTION
Job Title: Registered Manager – Specialist Supported Living & Community Services
TS Healthcare is a nurse-led, CQC and CIW regulated care provider operating across the West Midlands and Wales, delivering children's residential care, domiciliary care, staffing solutions and specialist supported living.
JOB SUMMARY
TS Healthcare is expanding into specialist supported living across the West Midlands, covering forensic and secure hospital step-down, adult mental health rehabilitation, MAPPA and high-risk offender accommodation, and prison-to-community resettlement.
This is a dual role. You'll hold CQC registration and carry full regulatory and operational accountability for the service, and you'll be out building relationships with commissioners to bring referrals in. This isn't a compliance-only post - growing the service is part of the job, not an add-on.
This is a genuine opportunity to shape a new service from the ground up and be the person both the regulator and the commissioners deal with directly.
Main Duties and Responsibilities:
· Hold CQC registration and carry full regulatory accountability for the service, including inspections and ratings.
· Lead safeguarding and risk management for complex, forensic and high-risk cases, working within multi-agency frameworks including MAPPA.
· Build and work commissioner relationships across NHS ICB, local authority and probation to bring in referrals for the service.
· Convert enquiries into placements - qualifying referrals, matching to capacity, and closing them out.
· Contribute to or lead tender and framework submissions to win new contracts.
· Manage and develop the staff team - recruitment, supervision, training and performance.
· Own incident reporting, complaints and safeguarding escalation, closed out within policy timescales.
· Run safer recruitment properly on every single hire, with registration checks verified independently, no shortcuts
Essential Experience and Skills:
· Level 5 Diploma in Leadership for Health and Social Care or working towards it with a clear completion date.
· Minimum 2 years' experience as a Registered Manager or Deputy Manager in supported living, complex care or mental health services.
· Working knowledge of CQC standards, KLOEs and the inspection process.
· Experience managing individuals with forensic history, MAPPA involvement, severe mental illness or offending backgrounds.
· Confident, credible communicator with NHS, local authority and criminal justice commissioners.
· Understanding of safeguarding, risk management and multi-agency working (MAPPA, MARAC, CPA).
· Full UK driving licence and access to a vehicle
Desirable:
· Existing relationships with West Midlands ICB, local authority commissioning teams or probation services.
· Experience contributing to or leading tender submissions.
· Registered Nurse (RMN) or clinical background.
· Experience opening or mobilising a new service or registration.
· Previous P&L or budget-holding responsibility.
What We Offer:
Salary: £37,000 - £40,000
Hours: 9 am to 5 pm full-time, with on-call and out-of-hours availability required
Annual Leave: 28 days per year including bank holidays
Place of Work: WV1 4TH, West Midlands, covering TS Healthcare specialist supported living sites, with regular travel to commissioner offices and multi-agency meetings
Please apply by sending your CV to [email protected] with a covering letter addressing the essential criteria and how you are strongly suited to this position.
Pay: £37,000.00-£40,000.00 per year
Work Location: In person
