SUMMARY:
As Front of House (FOH) Supervisor you will be responsible for playing a key role in overseeing daily operations, ensuring excellent customer service, and supporting the team. You will assist in maintaining high food and beverage standards, and ensuring a welcoming atmosphere for guests amongst managing staff when the manager is absent.
RESPONSIBILITIES & REQUIREMENTS:
1. Staff Supervision & Leadership:
- Lead, motivate, and support front-of-house and bar staff.
- Assist in training, and performance management.
- Ensure staff follow health, safety, and hygiene regulations.
- Conduct shift briefings and allocate duties effectively.
2. Customer Service & Guest Experience:
Provide excellent customer service and resolve complaints professionally.
- Ensure a warm and welcoming atmosphere for guests.
- Monitor customer feedback and suggest improvements.
- Assist with reservations, special events, and private bookings.
3. Operations & Compliance:
- Oversee the daily running of the pub and restaurant, ensuring smooth service.
- Ensure compliance with licensing laws, food safety regulations, and company policies.
- Maintain cleanliness, stock levels, and equipment in bar and dining areas.
- Assist in inventory management and ordering supplies as needed.
4. Financial Responsibilities:
- Handle cash, process payments, and ensure tills are balanced.
- Assist in cost control, waste reduction, and achieving sales targets.
- Support promotional activities and upselling initiatives.
5. Problem Solving & Decision Making:
- Handle customer complaints efficiently and professionally.
- Address any operational issues that arise during shifts.
- Work closely with the management team to improve efficiency and service.
Skills & Qualifications:
- Experience in hospitality, preferably in a pub or restaurant environment.
- Strong leadership and communication skills.
- Ability to work under pressure in a fast-paced setting.
- Good knowledge of food, beverages, and licensing laws.
- Strong problem-solving skills and attention to detail.
- Flexible with working hours, including evenings, weekends, and holidays.
A successful FOH Supervisor needs strong leadership, organisational, and communication skills, along with a passion for hospitality and customer service. Team work is a must and will play a main part within the role.
Pay: £13.65 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
Work Location: In person
