Job Description:
Job Title: People and Operations (PO) Business Partner, Global MMS Ecosystem (T2)
Location: London, Leicester Square MM’S Store
Ready to make a meaningful impact on the people experience behind one of the worlds most iconic brands? As thePO Business Partner, Global MMS Ecosystem, youll play a pivotal role in shaping the associate experience, partnering with leaders across multiple international markets to help our teams and business thrive.
Based in London, youll support stakeholders across the Global MMS Ecosystem, including teams in theUK, Germany, France, and China. Youll act as a trusted advisor, delivering people solutions that drive business performance, organisational effectiveness, and an exceptional employee experience. This is an opportunity to influence a global, high-performing retail organisation while helping leaders navigate complex people challenges.
If youre passionate about partnering with leaders, solving complex people challenges, and building inclusive, high-performing teams on a global scale, this is an opportunity to make a real impact across the MMS Ecosystem while continuing to grow your own career.
What are we looking for?
- Comprehensive relationship-building, and influencing skills, with experience partnering with senior leaders on people-related decisions.
- Ability to navigate ambiguity, competing priorities, and complex employee or organisational matters using sound judgement.
- Commercial mindset with the ability to balance strategic business needs and operational HR priorities.
- Solid HR/PO expertise, including a good understanding of UK employment law, employment practices, and employee relations.
- Collaborative and culturally curious approach, with the ability to work effectively across multiple geographies, cultures, and stakeholder groups.
- High integrity, discretion, and professional maturity, with a passion for creating positive associate experiences and handling sensitive information confidentially.
Nice-to-Haves
- HR Business Partner experience, ideally supported by a background in Employee Relations, Talent, People Operations, or another HR specialist discipline.
- Experience working with international stakeholders, including teams across Europe and/or Asia.
- Exposure to retail or customer-facing environments, organisational change, consultation processes, and workforce planning initiatives.
What will be your key responsibilities?
Strategic Partnership:
- Collaborate with the Leadership of the MMS stores to define and implement the PO strategy in alignment with business priorities.
- Provide insights and recommendations on organisational design and effectiveness,
Culture, Talent Management Development:
- Support and coach the leaders across the MMS ecosystem.
- Lead Mars signature talent management processes: performance and development reviews (MDR), succession planning, and merit/compensation cycles.
- Support Store Directors and other line managers in executing the talent strategy to develop the organisations future leaders.
Culture, Engagement Associate Relations:
- Foster a culture that drives engagement and performance: Support teams to complete MAS (Mars Associate Survey) impact planning sessions and regular follow through.
- Ensure a transparent and trusted Associate experience, in partnership with Associate Relations, our shared service centre, and Rewards experts.
- Participate in cross-functional HR projects aligned with our strategic priorities.
Organisational Design Workforce Planning:
- Support the PO Sr. Director and the MMS Leadership Team in the design of the organisation: recruitment, workforce planning, org structure, ways of working.
- Partner with business leaders, finance, and data teams to monitor key metrics (headcount, wages, turnover) and drive data-led recommendations.
What can you expect from Mars?
- Work with over 140,000 diverse and talented Associates, all guided by the Five Principles.
- Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry-competitive salary and benefits package, including company bonus.
