Job Title: Digital Skills Coach
Charity: Rebuild with Hope
Location: WN1 1UE
Contract Type: Permanent
Hours: FT/PT available
Join Our Team as Digital Skills Coach! Are you a digital skills coach looking for a new challenge? We are seeking a talented team member to join our growing team.
Company Overview:
Rebuild with Hope is a charitable organisation established to support individuals with multiple barriers to employment, whilst supporting those suffering due to the rising cost of living.
The charity currently has five stores with our flagship store in Wigan. These stores sell high street brands with discounts of up to 70% across all categories, homewares, clothing, gifts, toys, and accessories.
We are committed to creating opportunities for those who need them most, empowering people to overcome challenges, build confidence, and create brighter futures. Through this work, we aim to strengthen and uplift our local community, fostering an inclusive and resilient society where everyone has the chance to thrive
Role Overview
We are seeking a Digital Skills Coach to deliver face-to-face digital training sessions to individuals at beginner to low-intermediate levels. Your sessions will cover essential topics such as basic email use, internet safety, Microsoft Office, applying for jobs online, online banking, smartphone skills, and introductory virtual reality (VR) workshops.
You will create a welcoming, flexible environment, adapting your approach based on participant needs — including supporting those facing language barriers or new to technology. This is a hands-on, relationship-focused role, ideal for someone who is patient, practical, and passionate about making a lasting impact.
Key Responsibilities
- Support participants to use their own devices where possible, providing equipment when necessary.
- Offer occasional one-to-one or small group coaching for participants requiring additional support.
- Provide feedback and recommendations to improve digital inclusion initiatives based on participant experiences and outcomes
- Work inclusively with participants who may have limited English proficiency, leveraging translation support and digital translation tools.
- Contribute to the continuous improvement of RBWH’s digital programme offering.
- Organise or take part in community outreach events to promote digital literacy and inclusion.
- Deliver digital skills sessions to small groups (1–10 participants) across RBWH sites.
- Adapt existing session plans and develop new resources where needed to meet participant needs.
- Maintain basic records of attendance, session coverage, and participant feedback.
- Stay informed about evolving digital tools, platforms, and trends to ensure training remains current and engaging.
- Facilitate engaging and accessible learning in areas such as email, internet navigation, online job applications, banking, smartphone usage, and VR basics
Essential Criteria· Confident digital skills across Microsoft Office, online applications, internet safety, and smartphone use. · Experience delivering digital support, training, or coaching in a community, education, or support setting. · Ability to work with complete beginners through to low-intermediate learners.· Excellent communication and relationship-building skills.· Patience, empathy, and an inclusive approach to teaching and support. · Ability to adapt sessions flexibly to meet diverse participant needs. · Commitment to the mission, values, and vision of RBWH. · Strong problem-solving skills to assist learners with technical issues and learning needs.· Experience with online learning platforms and digital tools.Desirable Criteria
- Experience working with individuals facing barriers to employment, including refugees, ex-offenders, and long term unemployed.
- Teaching, training, or coaching qualification (or willingness to work towards one).
- Understanding of digital inclusion and its role in social and economic empowerment
Salary and Benefits
- £24,000–£27,000 per annum (depending on experience).
- 25 days annual leave plus public holidays.
- Flexible working arrangements (where service delivery allows).
- Professional development support, including the opportunity to gain a Level 3 Award in Education and Training (PTLLS/AET).
- Employee wellbeing support, including access to mental health and pastoral care services.
- Social impact career – work directly in a role that changes lives and builds community resilience.
- Positive, inclusive team culture committed to fairness, dignity, and second-chance opportunities.
The advert may be withdrawn before the closing date if sufficient applications are received
How to Apply: If you are interested in joining our team, please submit your Curriculum vitae and cover letter to [email protected], stating what job you are applying for.
We look forward to hearing from you!
Pay: £24,000.00-£27,000.00 per year
Work Location: In person
