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Design Sales Consultant

Taylor & Hart
London

Job details

Permanent

Benefits

Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Adobe Photoshop
Sales
Adobe Illustrator
Communication skills

Full job description

Contract type

Permanent

Location

London

Salary

Salary dependant on experience with a 30% performance based quarterly bonus

Job posted

28/03/2025

Overview

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our
consultants in our showroom and via online communication channels. We’re based in the City of London (Bank/Monument) and at our Workshop (Chancery Lane).

The Role

A Taylor & Hart Design Consultant is the face of the company and is an expert in providing customers with an industry leading consultation experience. They are highly knowledgeable about jewellery, diamonds and gemstones, and each Design Consultant uses their talent, experience and people skills to meet with our customers in person and through our virtual consultations and ensure all customer’s rings are perfectly created just for them, with love and without limits.

The role is Sunday 9:30am – 6:30pm, Monday – Thursday 10:00 AM – 7:00 PM.

Main Responsibilities

Warmly welcome customers to their Taylor & Hart consultation, either in person or virtual
Inspire excitement with every customer they meet. Through their gem, their design and their experience, ensuing each customer becomes a brand ambassador
Collaborate with the customer, the CAD team and the production team to ensure every aspect of a product is carefully considered for each customer.
Deliver sales efficiently
Contact and qualify new bookings in advance of their visit to our showroom.
Ensure that the customer pipeline is constantly attended to, effectively clearing the backlog of non-responded or otherwise waiting leads
Respond to all new customer enquiries as quickly as possible and mostly within one working day
Commit time for the wider team in setting customers expectations to ensure their experience is set with success from their first point of contact to after they receive their purchase
Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
Produce a high conversion rate of consultations that convert into sales
Work as part of a team to contribute through innovation
Explore new approaches and ideas to remain ‘a step ahead’ with each customer’s experience
Consistently strive to improve the consultation experience, by keeping a close eye on industry best practices and staying on to of potential innovations in technology
When needed, provide support to the wider sales team
Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
Work towards constantly improving the efficiency of the sales process, digital or in-person
Deliver high quality written and verbal communication to customers, which corresponds with the company’s Tone of Voice guidelines
Comfortably navigate around key systems needed for the successful fulfilment of the DC responsibilities (QT, Salesforce, YesWare, Intercom, Photoshop, Illustrator, etc)
Comply with all internal policies for delivering a finalised quote, keeping errors, returns and any sub-optimal customer or colleague experience to a minimum

Key Performance Indicators

Sales per month
Conversion Rates
Response Times
NPS

What we are looking for:

You are a team player, and understand why this is important
You are an excellent verbal communicator
You are target motivated
You have a strong ability to relate to others
You know how and when to show empathy with a genuine interest in others
You can control a conversation while making the other side feel special and catered for
You have active listening skills
You have an awareness of body language
You are presentable and well mannered
You are not fazed by difficult situations, and can think on your feet
You are responsible, reliable and have a reassuring presence
You have previous experience with both jewellery brands and also in a sales environment
You are a strong multi-tasker who thrives in a fast paced environment
You have a positive attitude that can adapt and thrive in changing circumstances
You have an acute attention to detail
You have a devotion to continuous learning and improvement
You have a good knowledge about diamonds and gemstones
You are technology literate
You have a passion for excellence and beauty

What we offer

Options: become a part-owner of the business offered to every new employee
Company pension
33 days holiday (incl. Bank Holidays) – growing by 1-day per year from your 2nd year anniversary
Employee cost-price jewellery
Cycle to work scheme
Fun monthly socials
Enhanced maternity policy for qualifying members
Private health insurance

To Apply

Please apply by emailing [email protected] with your cover letter, CV using the subject line “Design Sales Consultant”.

Overview

The Role

Main Responsibilities

Key Performance Indicators

What we are looking for:

What we offer

To Apply

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