Do you enjoy meeting people, organising events and making a real difference? Join our Engagement and Inclusion Team and help shape the future of ambulance services across the North East.
This varied role will see you working with patients, volunteers, community groups and partners to ensure local voices influence how we develop and improve our services. One day you could be supporting a community event, the next analysing patient feedback, developing surveys or building relationships with organisations across the region.
You'll help organise engagement events, support patient experience surveys, analyse feedback and produce reports that drive improvement and help manage our Foundation Trust membership. You'll also work closely with Healthwatch, voluntary organisations and colleagues across the Trust.
We're looking for someone who is organised, enthusiastic and passionate about community engagement. You'll have excellent communication and relationship-building skills, experience of organising events or engagement activities, strong IT skills and the ability to manage a varied workload.
This is a rewarding opportunity to improve patient experiences, strengthen community relationships and influence the future of healthcare. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.
For an informal discussion, contact Mark Johns , Engagement, Diversity and Inclusion Manager,
[email protected] .
The communications and engagement team operates in a busy working environment, serving a
wide range of audiences across North East England that include patients, staff, national and local
media, MPs, local authorities and other NHS organisations. The department is responsible for a
variety of internal and external communications and engagement activity, including patient, staff and
corporate publications, maintaining and updating the Trust website and Intranet, external
engagement with patients and stakeholders, links with HealthWatch and other third and public sector
organisations , supporting our growing social media presence, managing our Foundation Trust
membership, delivering staff awards and managing our patient surveys, ensuring patient feedback
influences services. .
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.
Please see the job description and person specification attached to this vacancy for further information about the role and its requirements.
