Hospitality Manager
Bassingbourn Barracks | ESS Defence
Are you an experienced hospitality, catering, or Soft FM leader looking for your next challenge? ESS Defence is seeking a Hospitality Manager to lead the delivery of high-quality accommodation, catering, housekeeping, bar, and hospitality services within a busy military environment.
In this varied and rewarding role, you'll take full responsibility for the day-to-day operation of the hospitality provision, ensuring exceptional customer service, strong financial performance, and full compliance with health, safety, and food safety standards. You'll lead and develop a dedicated team, build strong relationships with military stakeholders, and drive continuous improvement across all aspects of service delivery.
What you'll be doing:
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Leading all hospitality and Soft FM services, including catering, accommodation, housekeeping, bars, and events
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Managing budgets, labour costs, stock control, billing, and financial performance
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Ensuring compliance with health & safety, food safety, and contractual standards
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Building strong relationships with clients, customers, and military stakeholders
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Driving service excellence, customer satisfaction, and continuous improvement
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Recruiting, developing, and motivating a high-performing team
We're looking for:
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Management experience within hospitality, catering, Soft FM, or a similar service environment
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Proven people leadership and team development skills
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Strong commercial and financial awareness
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Knowledge of health & safety and food safety requirements
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Excellent communication, organisational, and customer service skills
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Confidence working independently and making operational decisions
Desirable:
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Experience within a military or defence environment
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Knowledge of hospitality accounting and billing processes
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IOSH Managing Safely (or equivalent)
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Catering, hospitality, or FM-related qualifications
Why join ESS Defence?
Join a market-leading organisation where you'll have the opportunity to make a real impact, lead a diverse operation, and develop your career within a supportive and dynamic environment.
Apply today and help deliver exceptional hospitality services to those who serve.
