About the Role
Community Case Management (CCM Ltd) is looking for an experienced and motivated Head Office Manager to lead our established administrative team and ensure the effective day-to-day operation of our Head Office.
This is an exciting opportunity for a highly organised leader who enjoys solving problems, driving efficiencies, supporting people to achieve their potential, and creating a positive, high-performing workplace culture.
Working closely with the Business Services Lead, Leadership Team, and our network of Associate Case Managers, you will play a key role in maintaining excellent service standards, improving processes, supporting recruitment and staff development, and ensuring the office operates efficiently and compliantly.
About You
We are looking for someone who can confidently balance operational management with people leadership and continuous improvement.
You will have:
- Previous management experience within an office or business support environment
- Strong organisational and time management skills.
- Excellent communication and interpersonal skills.
- Experience managing, motivating and developing teams.
- Recruitment and onboarding experience.
- The ability to manage multiple priorities and work proactively.
- A solutions-focused approach with excellent attention to detail.
- A commitment to continuous improvement and high-quality service delivery.
What We Offer
- The opportunity to make a real impact within a growing and values-driven organisation.
- A supportive and collaborative working environment.
- Professional development and training opportunities.
- The chance to work alongside experienced professionals dedicated to delivering outstanding services.
Community Case Management is a case management company. Case Management supports people who have experienced serious, life-changing injuries so they can live as independently and fully as possible.
At CCM we don't just provide care - we coordinate everything that our client might need to rebuild their life. This includes:
- Health and rehabilitation
- Emotional wellbeing
- Education and work goals
- Daily living support
- Therapies and equipment
CCM is not a care agency. We guide and manage the care and support teams who are employed directly by the client (via a solicitor or Court of Protection Deputy). Support workers work with one client, based on the client's specific needs.
CCM provide direction, supervision and training to support workers so they feel confident and capable in their role.
