We’re looking for someone who has:
- A minimum of 5 years’ experience handling complaints within the insurance industry.
- Excellent customer service and communication skills, with the ability to manage challenging conversations professionally.
- Exceptional attention to detail and the ability to produce high-quality written correspondence.
- A thorough understanding of the end-to-end complaints handling process, including investigations, regulatory requirements and final responses.
- Strong organisational skills with the ability to manage a varied caseload and meet deadlines.
- Previous Road Traffic Accident (RTA) claims experience would be advantageous.
Everyone who works for the company from day #1 is entitled and able to access the incentive with multiple staff already earning £k+ per annum through this scheme to supplement their headline wages.
Position:Full-Time Claims Handler
Location:Southport, PR9 0AE
Type:Full-time, Permanent
Salary:£30,000.00-£40,000.00 per year
Note: 100% in-office work; no hybrid working offered.
About Us:
Join our team at the forefront of the UK's fastest-growing third-party claims management provider. We cater to insurers, brokers, and intermediaries nationwide, offering a diverse range of claims handling services.
Why Join Us:
- Thrive in a dynamic, evolving role within the insurance industry.
- Contribute to our rapid growth and be a key player in our success.
- Full on-the-job training provided for your success.
Key Responsibilities:
Claims Handling:
- Managing a caseload of complaints from entry to settlement whilst maintaining strong relationships throughout our professional network.
Qualifications:
- Minimum of 5 years experience dealing with insurance complaints from inception through to settlement.
- Possessing expert insurance experience.
- A track record of complaints handling.
- CII an advantage.
Benefits:
- Bonuses to recognize your contributions.
- Enjoy free fresh Rijo coffee daily.
- Treat yourself to complimentary breakfast every Friday.
Schedule:
- 8-hour shift, Monday to Friday.
- Overtime and weekend availability.
- Supplemental Pay Types:
- Bonus scheme, commission pay, performance bonus, annual bonus.
Qualifications and Requirements:
- Full on-the-job training provided.
- English language proficiency.
- Valid work authorization in the United Kingdom.
How to Apply:
Submit your application for this exciting full-time, permanent role. Join us in our commitment to excellence in claims handling and be a part of our dedicated team driving success in the insurance industry.
Job Types: Full-time, Permanent
Pay: £32,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Private medical insurance
- Referral programme
- Store discount
Application question(s):
- Do you live locally to or do you live within a commutable distance of Southport
- Are you willing to work, Full Time, Permanent and in office?
Experience:
- Office: 5 years (required)
- Claims Handling: 5 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
