Peerless Windows is a window and door installation company based in Uxbridge. We are looking for a Service & Warehouse Coordinator for a varied role split approximately 50/50 between organising customer service visits and handling the day-to-day organisation of the warehouse.
Essential requirements – please apply only if you:
- Have previous work experience dealing with customers by phone, booking appointments/service visits and ordering parts or material
- Can reliably commute to our Uxbridge warehouse for an 8:00am start
- Hold a full UK driving licence and have access to your own car
- Are willing to drive from the warehouse to customer sites, primarily around the Ealing area
- Are comfortable safely lifting and moving heavy items, including windows and doors
- Have good IT skills, including email and Microsoft Office
- Can write clear, professional emails
- Are punctual, reliable and able to take ownership of tasks through to completion
Hours are 8:00am to 4:00pm, Monday to Friday, with a 30-minute unpaid lunch break.
As part of a small company, this is a multi-role position. Responsibilities are split approximately 50/50 between coordinating customer service visits and keeping the warehouse organised so our installation teams can collect their jobs efficiently.
Responsibilities include:
Service Coordination – approximately 50%
- Processing new service tickets
- Contacting customers and booking service visits
- Planning service days and engineer visits
- Ordering replacement parts and materials
- Keeping service jobs organised and progressing
- Escalating difficult service issues or customer complaints to management
Warehouse – approximately 50%
- Receiving supplier deliveries
- Organising windows and doors into individual installation jobs
- Keeping the warehouse and stock room organised
- Taking smaller items to installation sites using your own vehicle
- Occasionally attending sites to assist with moving or lifting larger items
- Ordering replacements where items are damaged or broken
- Ordering day-to-day warehouse stock as required
- Arranging skip changes
- Keeping the warehouse tidy, including sweeping up after cutting work
Fitters normally visit the warehouse at the beginning and end of their working day, at approximately 8:00am and 4:00pm, so punctuality is particularly important.
The warehouse manager is normally present around four days per week. An on-site office and a staff break area with kitchenette are provided.
Peerless Windows is a small business, so this is not a narrowly defined office or warehouse position. The successful applicant needs to be comfortable switching between customer service, administration, organisation and practical warehouse work as required.
Pay & Benefits
£16.50 per hour
37.5 hours per week
Equivalent to approximately £32,175 per year
- Monday–Friday working
- No regular weekend work
- 45p per mile mileage allowance when using your own vehicle for business journeys
Pay: £16.50 per hour
Benefits:
- Casual dress
- Company pension
- On-site parking
Application question(s):
- Do you have previous experience speaking to customers, booking appointments or service visits, and ordering parts or materials?
- Do you hold a full UK driving licence, have access to your own car, and are you willing to use it occasionally for business journeys?
- Can you reliably arrive at our Uxbridge warehouse by 8:00am, Monday to Friday?
Work Location: In person
