Customer Service Adviser
CSA0726
£26,499 p/a
Leicester Meridian Business Park (Office Based)
Full-Time
Competitive Salary + Bonus + Benefits
Free team lunch once a month
Join a Growing Automotive Tech Business
Are you confident on the phone, highly organised, and passionate about delivering great customer service?
At Autotronics, we’re looking for a Customer Service Adviser to become a key part of our growing team. This is far more than a typical call centre role — you’ll be helping garages, technicians, and customers across the UK solve real vehicle issues while guiding them through our specialist repair services.
If you enjoy speaking with people, solving problems, and working in a fast-paced environment where no two days are the same, this could be the perfect opportunity for you.
About Autotronics
Autotronics is one of the UK’s leading automotive electronic repair specialists, trusted by garages and trade customers nationwide.
We repair critical vehicle components including; ECUs, ABS Pumps, Instrument Clusters, Power Steering Units and many more
By repairing rather than replacing parts, we help customers save money and reduce unnecessary waste.
As our business continues to grow year after year, we’re investing heavily in our people, systems, and future — making this an exciting time to join the team.
What You’ll Be Doing
As part of our customer service team, you’ll play an important role in creating a smooth and professional customer experience from start to finish.
Your responsibilities will include:
- Handling inbound calls and emails from customers and garages
- Explaining repair services, pricing, and turnaround times clearly
- Booking jobs into our system accurately
- Keeping customers updated throughout the repair process
- Working closely with our engineering and sales teams
- Resolving customer queries professionally and efficiently
- Helping deliver an excellent overall customer experience
What We’re Looking For
We’re looking for someone who is:
- Friendly, professional, and confident communicating by phone and email
- Organised and able to manage multiple tasks effectively
- Calm under pressure with a positive, solutions-focused attitude
- Enthusiastic and proactive, with a willingness to learn
- Detail-oriented, reliable and punctual
- Experienced in customer service (preferred)
- Interested in the automotive industry (helpful but not essential — full training provided)
What You’ll Get
✅ Competitive salary
✅ Yearly bonus scheme
✅ Vitality private health insurance
✅ Full training and ongoing support
✅ Genuine progression opportunities
✅ Supportive and friendly team culture
✅ Casual dress environment with company t-shirt and hoodie provided
✅ Monthly team perks and lunches
✅ Free on-site parking
✅ Stable long-term career in a growing company
Why Join Autotronics?
We’re not just filling a position — we’re building a strong team for the future.
At Autotronics, we value:
- Doing things properly
- Supporting each other
- Long-term growth
- Developing our people
You’ll join a company where your contribution matters and where there’s real opportunity to grow with the business.
Education
Must be educated to A Level or equivalent standard
Apply Now
If you’re looking for a role where you can make an impact, learn new skills, and grow your career with an ambitious company, we’d love to hear from you.
To apply, please send your CV together with a cover letter (maximum 250 words) answering the following questions. Applications submitted without a cover letter will not be considered.
- Why would you like to work for Autotronics?
- What experience do you have that makes you suitable for this role?
- What do you believe excellent customer service looks like?
N.B we are unable to offer Certificates of Sponsorship
Recruitment timeline
Application deadline: 6th August 2026
Applicants must be able to attend interview on Wednesday 12th August 2026 at 4pm
Pay: £26,499.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
