Ofgem is Great Britains independent energy regulator. We protect energy consumers, especially the most vulnerable, while working with government, industry and consumer groups to deliver a clean, affordable and secure net‑zero energy system that supports economic growth.
With ongoing challenges in the energy market following the global gas crisis, and the vital role consumers play in achieving Net Zero, placing the consumer voice at the centre of our decisions is more important than ever. This relies on timely, robust and impactful evidence.
The Consumer Insight and Behavioural Science team provides this evidence, ensuring policies reflect real consumer experiences, needs and behaviours. We support teams across Ofgem by designing, commissioning and analysing quantitative and qualitative research across diverse groups, including households, vulnerable consumers and businesses.
Our insights directly inform major policy and regulatory decisions, helping Ofgem respond to issues from affordability and debt to the evolving role of consumers in Net Zero.
Our impact extends beyond internal policy. We share findings with industry and external stakeholders, publishing research on the Ofgem website. Our work is recognised through award nominations, external interest and regular conference presentations.
As a Senior Research Adviser, you will lead work ensuring consumer perspectives shape key decisions. Your insight will close evidence gaps, strengthen policy development and support regulation that delivers confidence, fairness and meaningful outcomes for all energy users.
Ofgem fosters an inclusive culture that celebrates diverse voices and strengthens our connection to the communities we serve. Everyone is welcome, and colleagues are encouraged to bring their authentic selves to work. We have two full‑time roles available, with flexible, part‑time and job‑share options considered.
