Concierge Officer
Blackburn (Cherry Bridge Lodge & Skye Crescent Lodge)
40.25 hours per week (night shifts: 8pm–8am)
SCP 19 – 20 £28,141 - £28,449
Provide the stability and reassurance that helps people move forward.
At Stepping Stone Projects, we help people experiencing homelessness take positive steps towards stable, independent futures. Our work is meaningful, fast-paced, and often challenging—but always rewarding.
We’re looking for Night Concierge Officers to join our Blackburn services, supporting two busy, 24/7 supported accommodation schemes. In this role, you'll help create a safe, secure and supportive environment for customers, ensuring our accommodation services continue to provide the stability and reassurance people need during the night.
About the role
Working as part of a dedicated team, you’ll provide overnight support across Cherry Bridge Lodge or Skye Crescent Lodge, supporting adults with a wide range of needs including mental health, substance use, and complex behaviours.
You'll act as a visible and reassuring presence throughout your shift, maintaining safety and security while building positive relationships with customers.
What you’ll be doing
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Maintaining the safety and security of the building through CCTV monitoring, regular welfare checks and site patrols.
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Supporting residents with queries and promoting a calm, respectful living environment.
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Responding confidently and professionally to incidents, concerns and emergencies, using effective conflict management and de-escalation techniques.
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Recording information accurately and providing clear and detailed handovers to day staff.
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Preparing rooms for new residents and maintaining communal areas.
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Welcoming new customers and helping them settle into the service with dignity, respect and understanding.
About you
You’ll be resilient, practical, and driven by a genuine desire to help others. You’re someone who can stay calm under pressure, set clear boundaries, and build trust with people.
We’re particularly keen to hear from you if you:
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You have experience of dealing with vulnerable people from possible problematic background
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You have the ability to work with customers who have complex needs and who may be challenging to work with, and to respond to conflict situations in a calm yet firm manner
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You have the ability to support, cooperate and ‘teamwork’ with others to achieve common objectives
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You have an awareness of health and safety / personal safety issues in a support accommodation project
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You have an understanding of safeguarding issues You have the ability to act as an advocate and liaise with the relevant agencies
Why join us?
At Stepping Stone Projects, you'll be joining a values-led organisation where your work has genuine purpose. We recognise that our colleagues are central to the support we provide, and every shift offers the opportunity to make a lasting difference to someone's life.
Please note: This role is subject to an enhanced DBS check as part of our safer recruitment process.
