Job Description:
This is an office-based sales role combining customer enquiries, quotations, and order processing with a proactive approach to generating business through follow-ups and outbound calls — not simply waiting for inbound enquiries.
About Us
As a long-established, family-run timber merchant supplying high-quality timber and building materials to both trade and retail customers across the South East. Our range includes structural timber, sheet materials, fencing, decking, cladding, and bespoke machined timber, supported by strong product knowledge and reliable service.
The Role
We are looking for a motivated Internal Sales Executive to join our office-based team.
The role involves dealing with incoming enquiries, preparing quotations, processing orders, and supporting customers, while also taking a proactive approach to identifying and generating new business opportunities.
While many enquiries come inbound and we have a strong base of existing customers, we are looking for someone who is comfortable picking up the phone to follow up quotes, contact potential customers, and help bring in additional business.
You will be dealing with both trade and retail customers, primarily over the phone, with occasional face-to-face interaction when covering the sales desk.
Key Responsibilities
- Handling inbound enquiries from trade and retail customers
- Preparing quotations and processing customer orders
- Following up quotations and previous enquiries to secure orders
- Understanding customer requirements and recommending suitable timber and building materials for their projects
- Providing product advice and helping customers determine the most appropriate materials for what they are trying to achieve
- Identifying opportunities to upsell or suggest additional products that may benefit the customer’s current or future projects
- Proactively making outbound calls to follow up enquiries and identify new business opportunities
- Helping to develop both cash and account customers by building strong relationships and encouraging repeat business
- Growing and maintaining our online sales shop
- Working closely with the office and yard team to ensure smooth order processing
- Maintaining accurate records of customer enquiries, quotations, and orders
What We’re Looking For
- Previous experience in sales, internal sales, or a customer-facing role
- Confident speaking with customers on the phone
- Proactive and motivated to identify opportunities to generate sales
- Strong communication and organisational skills
- Friendly and professional approach with both trade and retail customers
- Able to work well within a team environment
- Timber or building materials knowledge would be beneficial
What We Offer
- Competitive salary
- Training and support within the role
- Friendly and supportive team environment
- Opportunity to develop within a well-established family-run business
Important to Note
This role will suit someone who:
✔ Enjoys speaking with customers and building relationships
✔ Is comfortable making outbound calls
✔ Takes initiative and looks for ways to generate additional sales
✔ Works well with colleagues and contributes to a positive team environment
This role will not suit someone who prefers to simply process orders and wait for the phone to ring.
Job Type: Full-time
Monday – Friday 8am – 5.15pm
Pay: From £29,500.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- If the phone is quiet and there are no immediate enquiries, what would you typically do?
1. Wait for the next enquiry
2. Organise paperwork or review previous quotes
3. Follow up previous quotes or call customers to generate new business
- When you send a quotation to a customer, what would you normally do next?
1. Wait for the customer to contact me if they want to proceed
2. Follow up the quote to see if they need any help or would like to place the order
3. Follow up the quote and ask if they need anything else for the project
- Do you have Timber or building materials knowledge?
Work Location: In person
