Sheppard Robson is recruiting an IT Support Analyst to join its team in Manchester.
The role is well suited to an enthusiastic individual looking to join a creative and vibrant office in a key support role.
The role is based on site, 5 days a week and will include a wide range of tasks including helpdesk queries, support across multiple offices, installing, configuring, and supporting hardware, software, systems/servers and mobile phones.
The role is preferably located in Manchester.
Key Tasks
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Troubleshooting hardware and software issues
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Managing support queries from multiple sources that range from 1st to 3rd line
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Working in a small IT Team of between 2-6 people.
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Working in a SME sized business of 50-400 users over multiple offices.
Experience and Skills
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2 years minimum proven experience in an IT support role
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Strong experience of Adobe Creative Cloud products, Autodesk Revit/AutoCAD, Bentley, Microsoft office 365/Teams.
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Strong experience of Windows 11, Windows Server 2022, Active Directory, DNS, DHCP, Group policy, PowerShell, pc imaging.
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IT and Microsoft certifications (or similar)
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Self-motivated with strong prioritisation skills and attention to detail
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Approachable and articulate
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Positive and proactive in dealing with tasks and support requests
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Able to work within a team environment
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Working in a Design/Architectural environment would be an advantage.
The salary is dependent on the successful applicant's experience and qualifications.
