Location: Orangebox, Parc Nantgarw, CF15 7QU
Contract: Full Time, Hybrid
Salary: £27,875 per annum
Are you highly organised, customer-focused and passionate about delivering an exceptional service? We're looking for a proactive and detail-oriented Customer Account Manager to join our Customer Service team. This is a varied role where you'll work closely with customers, Business Development Managers and internal teams to ensure demonstration and ergonomic orders are processed accurately and delivered seamlessly. If you thrive in a fast-paced environment and enjoy building strong relationships, we'd love to hear from you!
About the Role
You'll play a key role in managing demonstration stock and ergonomic orders from initial enquiry through to delivery, ensuring outstanding service at every stage. Along with:
- Process demonstration stock and ergonomic orders accurately, ensuring specifications are correct and customer requirements are fully understood
- Liaise with Business Development Managers, customers and internal stakeholders to coordinate orders, deliveries, collections and installations
- Manage order amendments, ensuring all changes are communicated effectively and processed in a timely manner
- Support showroom, marketing, product development and sales teams with demonstration stock, events, training and testing requirements
- Raise purchase orders for third-party products associated with ergonomic orders and maintain accurate records and stock lists
- Coordinate delivery schedules and bookings, working closely with Production, Despatch and Installation teams to meet customer expectations
- Provide quotations, process seating assessments and maintain relevant ergonomic databases and records
- Deliver excellent customer service by responding to enquiries regarding products, lead times, pricing, assessments and order status
- Support project delivery by monitoring order progress, ensuring approvals are in place and coordinating phased deliveries where required
About You
You'll have experience in a customer service, account management or order processing role and be confident managing multiple priorities. Along with:
- Previous experience processing customer orders and coordinating deliveries within a busy commercial environment
- Excellent organisational skills with a high level of accuracy and attention to detail
- Strong communication skills with the ability to build effective relationships with customers, suppliers and internal teams
- Experience managing order amendments and resolving customer queries in a professional and timely manner
- Confidence using business systems, databases and Microsoft Office applications
- A proactive approach to problem-solving with the ability to prioritise workload effectively
- A customer-focused mindset with a commitment to delivering an outstanding service experience
About Orangebox
Founded in the summer of 2002, Orangebox set out with a clear mission: to stand out in a competitive market. With many strong players already in the field, we've made innovation our driving force to set ourselves apart.
As an Orangebox team member, you'll enjoy a range of benefits, including Life Assurance, High Street Discounts, optional private healthcare, wellbeing perks, and recognition awards, just to name a few.
You'll be part of a growing, well-established company committed to providing a fantastic working environment, alongside training and development opportunities to help you succeed and thrive in your career with us.
Job Types: Full-time, Permanent
Pay: £27,875.00 per year
Benefits:
- Canteen
- Company pension
- Cycle to work scheme
- On-site parking
Work Location: In person
