Shift LeaderThe Pig & Peacock & The Farmhouse at Fincham
Location: Fincham, Norfolk
Salary: Competitive Hourly Rate + Benefits
Contract: Full Time / Part Time Available
Flexible Shifts Including Evenings, Weekends & Occasional Nights
Be Part of Something New
The Farmhouse at Fincham is entering an exciting new chapter with the launch of The Pig & Peacock, our newly reimagined pub, restaurant and rooms concept.
Combining exceptional hospitality, quality food and drink, beautiful accommodation and memorable guest experiences, we are building a team of passionate hospitality professionals to help bring our vision to life.
We are looking for a hands-on, energetic and guest-focused Shift Leader to support our management team and play a key role in delivering outstanding service across all areas of the business.
This is an exciting opportunity for someone looking to develop their hospitality career within a growing independent business where no two days are the same.
About the Role
As a Shift Leader, you will support the day-to-day operation of The Pig & Peacock and The Farmhouse at Fincham across:
- Front Desk & Reception
- Restaurant & Bar Operations
- Guest Accommodation
- Housekeeping Support
- Events & Functions
You will lead shifts, support colleagues, ensure operational standards are maintained and create exceptional guest experiences throughout the property.
What You'll Be DoingGuest Experience
- Deliver a warm, professional and welcoming experience to every guest.
- Create memorable moments through exceptional customer service.
- Handle guest enquiries, requests and feedback confidently and professionally.
- Resolve issues promptly and effectively to ensure guest satisfaction.
Front Desk & Reception
- Support guest arrivals and departures.
- Assist with reservations, bookings and guest communications.
- Ensure accurate record keeping and smooth shift handovers.
- Act as a key point of contact throughout a guest's stay.
Food & Beverage Operations
- Support service across the restaurant, bar and events spaces.
- Take orders, serve food and drinks, and engage with guests.
- Maintain high presentation standards throughout service.
- Support upselling initiatives and revenue targets.
- Work closely with kitchen and bar teams to ensure smooth service delivery.
Operational Leadership
- Support the smooth running of daily operations.
- Complete opening and closing procedures.
- Ensure company standards and checklists are consistently followed.
- Communicate effectively across departments.
- Support managers in delivering business objectives.
Team Development
- Lead by example on every shift.
- Support and mentor new team members.
- Help create a positive and supportive team culture.
- Encourage high standards of service and professionalism.
Compliance & Standards
- Maintain food safety, health & safety and licensing standards.
- Ensure cleanliness and presentation standards are consistently achieved.
- Follow company procedures and report concerns appropriately.
What We're Looking ForEssential
- Previous hospitality experience.
- Excellent customer service and communication skills.
- Ability to work across multiple departments.
- Strong organisational skills and attention to detail.
- Flexible approach to working hours.
- Ability to remain calm and professional under pressure.
Desirable
- Experience in a hotel, restaurant, pub or events venue.
- Previous supervisory or team leader experience.
- Knowledge of reservation systems or hotel software.
- Personal Licence holder (advantageous but not essential).
The Person
You will be:
- Friendly and approachable
- Passionate about hospitality
- Positive and proactive
- Reliable and adaptable
- Hands-on and willing to support any department
- A natural team player
- Motivated by delivering exceptional guest experiences
Why Join Us?Be Part of the Launch of The Pig & Peacock
This is a unique opportunity to join at the beginning of an exciting new hospitality concept and help shape the guest experience from day one.
We Offer
- Competitive pay
- Career development opportunities
- Training and mentoring
- Staff discounts on food, drink and accommodation
- Supportive management team
- Varied and rewarding role
- Opportunity to grow within a developing hospitality business
Success in This Role Looks Like
- Outstanding guest feedback
- Smooth and efficient shift operations
- High standards across all departments
- Strong team engagement and morale
- Consistent delivery of The Pig & Peacock brand standards
If you love hospitality, enjoy variety, and want to be part of an ambitious and exciting business launch, we'd love to hear from you.
Apply today and help us bring The Pig & Peacock to life.
Pay: £13.50 per hour
Benefits:
- Employee discount
- On-site parking
- Referral programme
Work Location: In person
