Job Summary
We are seeking a professional and welcoming Hotel Receptionist to join our front desk team. The ideal candidate will be responsible for delivering exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a friendly demeanour, and the ability to handle multiple tasks efficiently. Multilingual or bilingual abilities are highly desirable to assist our diverse clientele. The successful applicant will play a vital role in creating a positive first impression of our hotel and ensuring guests have a memorable stay.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out procedures
- Manage reservations accurately via phone, email, or online booking systems
- Provide information about hotel facilities, local attractions, and services to guests
- Handle guest enquiries with professionalism and courtesy, maintaining high standards of phone etiquette
- Resolve guest concerns promptly and efficiently to ensure satisfaction
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to standard
- Maintain a tidy and organised reception area at all times
- Assist with administrative duties such as filing, data entry, and correspondence as required
Experience
- Previous experience in hotel reception or hospitality is preferred but not essential; training will be provided for the right candidate
- Strong communication skills, both verbal and written; proficiency in multiple languages or bilingual abilities are advantageous
- Knowledge of guest services principles and hospitality industry standards
- Familiarity with reservation systems and office software such as MS Office is desirable
- Excellent phone etiquette and organisational skills
- Ability to remain calm under pressure and handle multiple tasks simultaneously
- A friendly, professional attitude with a genuine desire to provide outstanding guest service
Job Type: Full-time
Pay: From £13.50 per hour
Work Location: In person
