ZINTOUCH UK is a small but mighty Technology Enabled Care (TEC) company, passionate about delivering exceptional service devices and making a positive difference for our customers and the communities we support. Our focus is to provide reliable and modern supportive technology, so vulnerable people can continue living the life they love. We pride ourselves with knowing that our technology is saving lives.
As our friendly team continues to grow, we are looking for an enthusiastic Customer Support Operative to join us in Folkestone.
This is a fantastic opportunity for someone who enjoys helping people, thrives in a varied role, and is looking to build or develop a career in customer service, administration, and operations. You'll be at the heart of our customer support operation, helping customers, processing orders, managing stock, and supporting the smooth running of our day-to-day activities.
If you're organised, proactive, and eager to learn, we'd love to hear from you!
What You'll Be Doing
As our Customer Support Operative, you'll be:
- Be the first point of contact for customers via telephone, email and live chat, delivering friendly and professional support.
- Manage customer enquiries and support requests, ensuring timely and accurate resolutions.
- Process customer orders and maintain accurate customer records.
- Monitor customer activity and help identify trends or potential issues.
- Receive and check stock deliveries to maintain inventory accuracy.
- Carry out stock counts and inventory checks.
- Pick, pack and prepare customer orders for dispatch.
- Support our technical team with device testing.
- Assist the wider operations team with a variety of administrative and operational tasks.
Who We're Looking For
For our Customer Support Operative, we're looking for someone who:
- Enjoys helping customers and delivering excellent service.
- Is organised, accurate and has excellent attention to detail.
- Communicates clearly and professionally, both verbally and in writing.
- Is confident using Microsoft Office and other IT systems.
- Enjoys working in a structured environment and maintaining accurate records.
- Can work independently while being a supportive team player.
- Is flexible, eager to learn and keen to develop new skills.
- Shares our values of kindness, teamwork and continuous improvement.
Desirable Experience
Experience in the following areas would be an advantage, but isn't essential:
- Customer service roles.
- Administration or office support.
- CRM or ticketing systems.
- Stock control, warehouse, or logistics activities.
- Healthcare, technology, or subscription-based services.
Physical Requirements
This role includes some practical operational duties. Applicants should be comfortable:
- Moving stock and equipment.
- Loading and unloading deliveries.
- Packing and preparing shipments.
- Standing for periods while carrying out stock and warehouse tasks.
- Undertaking manual handling activities safely.
Why Join ZINTOUCH UK?
At ZIN UK, we're more than just a workplace, we're a team that genuinely enjoys working together. We believe that happy, motivated people do their best work, which is why we've created a supportive, positive environment where everyone's contribution is valued and recognised. Whether you're helping customers, supporting operations, or keeping things running behind the scenes, you'll play an important role in our continued growth and success.
What We Offer
We believe people do their best work when they feel supported, valued and have a healthy work-life balance. That's why we offer:
- A genuinely friendly, fun and supportive team culture where you'll feel welcomed from day one.
- Competitive salary (Salary: £26,000–£28,000 per annum, depending on experience.).
- Yearly performance bonuses.
- A perfectly balanced work and personal life.
- 22 days annual leave, plus bank holidays, giving you plenty of time to relax and recharge.
- Mental health and wellbeing days because we know looking after yourself is the most important thing.
- Company gym membership to support your health, fitness, and wellbeing.
- The flexibility to take an hour of the day to do a fitness class/work out.
- Paid parking.
- Company pension scheme.
- Smart casual dress.
- Smoothie Fridays.
- Hybrid working during the Christmas period.
- A modern, safe, and comfortable working environment in Folkestone.
- Opportunities for training, development, and career progression.
- The potential for flexible working where we can.
- The opportunity to work abroad.
- Dog-friendly office.
- Team events and parties, and plenty of laughs – jobs shouldn’t have to be boring!
- Last but certainly not least, we have an endless supply of biscuits!
How to Apply
If you're looking for a rewarding role where you can develop your career, make a genuine difference and become part of a friendly team, we'd love to hear from you.
Please send your CV together with a short covering email telling us why you're interested in joining ZINTOUCH UK and what you feel you could bring to our team at [email protected].
We look forward to hearing from you!
Pay: £26,000.00-£28,000.00 per year
Work Location: Hybrid remote in Folkestone (Kent)
