General Manager - Private Patient Services: Band 8b
It’s an exciting time to join the Private Patients Team at Gloucestershire Hospitals Foundation Trust. We have a newly formed leadership team alongside plans to open a dedicated Private Patient ward and outpatient facility. As a consequence we are now looking to recruit a talented and experienced operational manager to support our Private Patient services team. You will be working with an innovative and committed team who are enthusiastic to bring forward a range of new developments to take progress this service. We are looking for an individual to join us and to drive both the daily operational work associated with the service but also a range of developmental projects and initiatives.
We are looking for candidates who have experience in NHS management, or independent healthcare, as well as enthusiasm and drive, with the willingness to go the extra mile to achieve what is required for our patients, staff and services. If you are dynamic, have ambition, are responsive, engaging and looking for the next step in your operational career then we would love to hear from you!
The proposed interview details: to be held on 4th September
The post requires candidates with the ability to engage with a range of staff in a complex environment and manage relationships with a wide range of senior colleagues both clinical and non-clinical. You will be able to problem-solve, have good communication skills, and a strong understanding of service management both within the NHS, also in-with the independent sectir. You will have experience of delivering programmes of work, leading teams, supporting daily operational challenges including patient flow, improving Private Patients' offering and experience and dive growth in Private Patient income.
Specifically, we are looking for candidates who can:
- Support our staff, develop our team members, support wellbeing and act with integrity.
- Work with a range of services and specialties within the area supporting day-to-day operational challenges, but with an eye to future revenue development opportunities.
- Lead on and drive forward development plans for a range of services, supporting our teams and being responsive to the demand and capacity pressures placed upon them.
- Contribute and support the financial position through strong activity and revenue forecasting, identifying new opportunities and reporting progress through Private Patient Sub-Committee meetings.
- Facilitate and support both transformation and business planning in line with the Trust Strategy.
- Support specialty operational delivery, linked to the Trust strategic objectives.
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Key Result Areas
Our Business
Divisional Planning:
The General Manager will have responsibility to contribute to the development of the Trust’s annual Business Plan to achieve the quality and financial targets agreed in conjunction with the Speciality Director.
- To ensure that the annual Business Plan is monitored and reported on throughout the year to assure successful delivery
- To ensure that the Annual Business plan reflects the Trust's strategic plan
- To be responsible for the delivery of the business plan for the performance management of the service line
- To work with the speciality directors to produce the service lines' strategic plans as this will contribute to the service’s strategic plan.
- To ink with service-specific General Managers to support the development of business cases to support services within the service line.
- Co-operating with colleagues to ensure the effective delivery of the annual plan across other divisions and the Trust's overall corporate objectives
- Leading the reporting on the delivery of the business plan to Service Line Board.
- Leading the coordination of Service Line Triumvirate meetings (weekly)
Financial Management
- Take responsibility for the management of the physical and financial resources allocated to the area of responsibility
- Budget management
- Ensuring that there is an effective use of all resources available within the area of responsibility and that services are provided to the highest quality and quantity required within the resources agreed.
- Taking appropriate corrective action if resources allocated are exceeded in conjunction with senior colleagues to qualify, monitor and resolve any costs pressures.
- Delivery of annual Financial Sustainability Plan
- Contribution to the Divisions minor capital planning and management of minor capital allocation to Service Line
- To lead on the contract management of all subcontractors and third parties where appropriate
- To review on an annual basis the value and content of recharges from other providers to ensure good financial management.
Information management:
- To ensure the clinical services are provided with relevant and timely information to manage services effectively, both in respect of patient care and organisational management requirements.
- To ensure that there are appropriate and agreed ways of reporting performance to external commissioners where required within overall reporting systems in the trust
- To ensure the optimisation of the Trust income streams i.e. private income, accuracy of clinical coding, CQUIN and best practice tariff achievement etc.
Our services
Access to service:
- Ensuring that all performance standards are agreed within the service lines through consultation and negotiation with the clinical teams and Divisions.
- Participating in discussions for access issues within the Service Line and external organisations e.g. CCG, Specialised Commissioning, and Community Provider.
- Lead the delivery of relevant standards for the Service Line. Ensure that there is equability of access to our services and that patient waiting times are managed in accordance with Trust policy
- To ensure that the service line develops appropriate action plans in order to meet required access standards
- Participation in daily escalation rota to proactively manage bed capacity.
- Implementing techniques and procedures such as Demand and Capacity mapping which support service design, delivery and modernisation.
