Company Overview:
Boss Cabins Limited is the UK’s leading manufacturer and supplier of welfare cabins, portable toilets, secure storage, and tool charge stations to the construction industry. We are committed to providing high-quality, innovative solutions that meet the needs of our customers while promoting sustainability and safety.
Job Summary:
This is a varied, hands-on role at the heart of our Aftercare & Admin department. You'll keep parts and e-commerce orders moving, carry out pre-delivery quality checks on our cabins, maintain key compliance records, and provide friendly, professional support to customers by phone and email. It's a great fit for an organised, detail-focused administrator who enjoys a mix of order processing, quality checks and customer service, and who likes being part of a close-knit team where everyone pitches in.
Key Responsibilities:
Parts & e-commerce
- Process parts orders received via the website, phone and email, and handle returns (shared with a colleague).
- Maintain and update the parts website, keeping listings and information accurate.
- Support the team in managing the eBay account — listings, orders and buyer queries.
Pre-delivery & quality checks
- Carry out pre-delivery cabin checks to confirm each unit meets specification and quality standards before it leaves site.
- Complete VRM checks prior to delivery.
Compliance & records
- Collate and maintain electrical certification records and the certification register.
- Scan and file completed handover packs following delivery.
Customer support
- Share responsibility for answering incoming phone enquiries with the wider team.
- Help manage the aftercare inbox, responding to and directing customer emails.
- Provide backup support for warranty administration — reviewing warranty invoices and logging call-outs.
General
- Work flexibly with the team to cover tasks during busy periods or colleague absence.
- Keep accurate records and follow company processes throughout.
Experience - Desirable
- Administrative or office-based experience
- Handling customer enquiries by phone and email
- Processing orders, bookings or data entryParts, e-commerce or order-processing role
- Manufacturing, construction, welfare unit or plant/vehicle hire sector
- Quality-check or compliance record-keeping
Skills & abilities
- Excellent attention to detail and accuracy
- Strong organisation and time management
- Clear written and verbal communication
- Competent with email, spreadsheets and web-based systems
- Able to manage a varied workload on your own initiative
- Confident picking up in-house systems (e.g. build/order and telematics systems)
- Basic grasp of warranty or aftercare processes
Qualifications
- Good standard of general education (GCSE English & Maths or equivalent)
Personal attributes
- Reliable and self-motivated
- Team player, happy to cover across tasks
- Calm and professional with customers
- Takes ownership of their work
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Bourne PE10 9HT: reliably commute or plan to relocate before starting work (required)
Work Location: In person
