We are currently recruiting for an experienced socal housing Administrator to join our social housing repairs team based in Romford. This is a fast-paced role supporting the day-to-day operation of responsive repairs and maintenance contracts, requiring excellent organisational skills, strong communication, and previous experience within social housing or property maintenance.
Key Responsibilities
- Provide administrative support to the repairs and maintenance team.
- Answer incoming telephone calls professionally and confidently, dealing with residents, clients, and contractors.
- Log repair requests and update internal systems accurately.
- Schedule appointments and coordinate diaries for operatives and supervisors.
- Liaise with tenants, housing officers, subcontractors, and clients to provide updates on repair progress.
- Raise purchase orders, process paperwork, and maintain accurate records.
- Monitor emails and respond to enquiries in a timely and professional manner.
- Ensure all documentation is completed and filed correctly in line with company procedures.
- Support the team with general office administration and ad hoc duties as required.
- Maintain excellent customer service while working to KPIs and service level agreements.
Requirements
- MUST HAVE Previous administration experience within social housing, property maintenance, or repairs.
- Confident and professional telephone manner with excellent customer service skills.
- Strong organisational skills with the ability to prioritise a busy workload.
- Good IT skills, including Microsoft Office (Word, Excel, Outlook).
- Experience using repairs or housing management systems is desirable.
- Ability to work both independently and as part of a team.
- Excellent communication skills and attention to detail.
- A proactive and positive attitude with the ability to work in a fast-paced environment.
- needs to be loud and bubbly
Pay: £28,000.00 per year
Work Location: In person
