Job Title: Restaurant Supervisor
Location: The Spotted Dog
Reports To: Restagrant Manager
Employment Type: Full-Time/Part Time
About Us:
We are a vibrant and busy country pub and restaurant known for our warm hospitality, quality food, and welcoming atmosphere. Alongside our day-to-day dining service, we host a variety of functions including birthdays, weddings, corporate events, and seasonal parties. We are seeking a motivated and experienced Restaurant Supervisor to support the management team and help deliver outstanding service across both the restaurant and function operations.
Job Overview:
You will play a key role in supporting the smooth daily operations of the pub, ensuring exceptional customer experiences in both the restaurant and function spaces. You will lead and inspire the front-of-house team, maintain high service standards, and assist in planning and executing private events. This is a hands-on leadership role with room to grow.
Key Responsibilities: Daily Operations
- Assist in managing the day-to-day operations of the restaurant, bar, and function areas.
- Ensure efficient and high-quality service during lunch, dinner, and events.
- Support the General Manager in achieving operational and financial targets.
- Monitor cleanliness, presentation, and compliance with health & safety regulations.
Team Leadership
- Supervise, train, and motivate FOH staff to provide excellent customer service.
- Lead shifts and delegate responsibilities to ensure smooth service.
- Participate in recruitment, onboarding, and performance reviews.
Customer Service
- Handle customer enquiries and feedback professionally and promptly.
- Build rapport with regular guests and function clients to drive repeat business.
Event & Function Management
- Assist in the delivery of private functions and events alongside our events coordinator.
- Understand event requirements and ensure smooth execution.
- Oversee setup, service, and breakdown of function spaces.
Administrative Support
- Maintain records related to food safety, training, and service standards.
Skills & Experience:
- 2+ years experience in a supervisory or management role within a hospitality environment.
- Strong leadership and people management skills.
- Experience working in both restaurant and event/function settings is preferred.
- Excellent customer service and problem-solving abilities.
- Strong organisational and communication skills.
- Ability to work evenings, weekends, and public holidays as required.
What We Offer:
- Competitive salary and a generous tips (TRONC) system.
- Opportunities for career development and internal progression.
- Supportive and friendly team environment.
- Staff meals and other employee perks including discounts.
- Involvement in a growing business with exciting future plans.
Job Types: Full-time, Part-time, Permanent
Pay: £13.20 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Experience:
- Supervising: 1 year (preferred)
- Hospitality: 3 years (preferred)
Work Location: In person
