Night Community Liaison Officer (CLO)
Location: Birmingham
Hours: 4:00 PM – 1:00 AM
Shift Pattern: Fixed or rotating shifts across 7 days per week, including weekends, and bank holidays as required.
Reports to: Senior Community Lisaison officer
About the Role
Aspect Housing is seeking a proactive and confident Night Community Liaison Officer (CLO) to support safe, well-managed properties and positive tenant engagement across our services. This role is central to maintaining high standards of compliance, safety, and community cohesion during evening hours.
Please note: This position requires flexibility to work across all seven days of the week. Successful candidates will be allocated either a fixed shift pattern or a rotating rota and must be available to work weekends and bank holidays where required.
Key Responsibilities
Property Inspections: Carry out scheduled evening property inspections using the official HHSRS checklist, ensuring safety, compliance, and early identification of risks.
Incident Response: Attend Anti-Social Behaviour (ASB) and other incidents, de-escalate situations, and complete formal written reports within required timescales.
Tenant Education : Educate tenants on service charges, tenancy expectations, and responsibilities, particularly in properties with arrears or recurring issues.
Collection of Proof of Income (POIs): Collect and submit Proof of Income documentation from identified tenants, ensuring records are accurate and up to date.
Tenant Surveys: Complete tenant surveys (Aspect, PRF, etc.) to support service improvement and resident feedback.
Complaints Handling: Respond to and resolve complaints within specified timescales, ensuring issues are appropriately recorded and escalated where necessary.
KPI Expectations
- Property Inspections: 100% completion of all scheduled inspections.
- Incident Response: All reports completed within 24 hours (working days).
- Tenant Education & Service Charges: 90% of identified issues addressed within one month.
- POI Collection: 100% of required documentation obtained within agreed timescales.
- Tenant Surveys: 95% completion of planned surveys.
- Complaints Handling: 100% resolved within 24–48 hours, depending on severity.
What We're Looking For
- Experience within supported housing, community safety, security, housing management, or a similar frontline environment.
- Strong communication, conflict resolution, and de-escalation skills.
- Ability to work independently and make sound decisions.
- Understanding of safeguarding, confidentiality, and professional boundaries.
- Good written and IT skills for recording incidents and completing reports.
- Reliable, organised, and committed to maintaining high standards.
- Must be able to work a fixed or rotating shift pattern across 7 days per week, including weekends and bank holidays.
What We Offer
- Supportive management and regular supervision.
- Training and development opportunities.
- A rewarding role helping to maintain safe and well-managed communities.
- Opportunities for career progression within a growing organisation.
Pay: From £13.21 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- Support : 1 year (required)
Work Location: In person
