About Acclaim Handling Ltd
Acclaim Handling Ltd is a well-established UK leader in materials handling, providing forklift sales, hire, servicing, and operator training since 1982.
Whilst serving just the Southeast in its founding years, the company has since expanded to 8 regional depots covering much of the UK. Our local depots are in the following locations:
Ø Purfleet – Essex
Ø Chatham – Kent
Ø Spencers Wood – Reading
Ø Spalding – Lincolnshire
Ø Cosham – Portsmouth
Ø Rugby - Warwickshire
Ø Rackheath – Norfolk
Ø Prescot - Merseyside
With the company mantra of ‘Success built on service’, customer Service is the beating heart of the company and we are looking for the best individuals to compliment our existing, dedicated team and serve our loyal customer base.
Summary of Job:
We are looking for a process driven Service Controller to join our well established Service Team. The successful individual will have high organisational skills and exceptional customer service skills.
This is a role taking responsibility for service delivery to customers within the Depot Region, administration of the same, and to assist with various administration duties. Ensuring all customers and their requirements are dealt with promptly and correctly.
The role is currently contracted to 12 months, but there is scope for this role to be made permanent.
Position Requirements:
- Be first point of contact for customers, receiving and communicating information as required, ensuring high level of customer satisfaction.
- To monitor and progress all breakdown jobs and routine service requirements of each customers fleet. Progressing all jobs through to completion.
- To communicate with agreed Sub-Contractors to ensure they attend and progress jobs in line with company policy.
- To be responsible for entering job requirements onto Protean and schedule Engineers on planner board.
- To assist as required processing the administration of spare part requirements.
- To administer engineer vehicle maintenance, monthly van checks, services & MOT’s as required
- Requesting PO’s from customers for group where required.
- Accept / book in deliveries.
- To comply with company Health and Safety.
- Any other duties, as required by the business, in line with market and customer factors.
Accountability / Objectives
VOR jobs minimized, fully managed with notes on jobs and completed in the quickest possible time.
Ensure fleet 'Thorough Examinations' are up to date
Ensure fleet services up to date
Uncompleted non chargeable jobs < 4 weeks old
Uncompleted chargeable jobs < 6 weeks old
Key Interfaces:
Line Manager
Customers
Suppliers
Engineers
Other Service Controllers
General Staff
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
- Paid volunteer time
- Sick pay
- Store discount
Work Location: In person
