Grimm & Co is a Yorkshire charity, based in Rotherham, that supports children and young people to make meaning of the world around them and build a positive narrative for themselves within it through the joyful discovery of stories.
Our Emporium of Stories is an enchanting story destination with Book Nook, Apothecary to the Magical shop, Ever After role play area, Feastery Cafe (serving story-themed food and drink) and secret doors that hide beanstalks and writing/theatre spaces, where imaginations are ignited for children and young people to bring stories to life.
We are looking for a Visitor Experience Team Leader
The role in brief:
We really are looking for an all-rounder, someone who has many different skills and abilities, versatile and capable in multiple areas of work. As Visitor Experience Team Leader, you will be an organised, enthusiastic, and experienced team supervisor, this is a hands-on role. You will supervise and deliver the day-to-day running of the cafe, retail and event functions, ensuring the highest standards of retail, food preparation and customer satisfaction.
You will work closely with the Visitor Experience Manager to deliver hospitality services across our cafe, shop and events. As a Team Leader you will train and support staff and uphold high standards within Food Hygiene and health and safety regulations. Your role will be key in maintaining a professional and efficient service aligned with company standards. You will help deliver the story and experience of Grimm & Co, a unique hospitality destination. You will play a key role to ensure that Grimm & Co’s story is told consistently, imaginatively, and effectively.
Please see our jobs page for full recruitment pack and how to apply instructions.
https://grimmandco.co.uk/jobs/
Key Responsibilities - Visitor Experience (Catering & Retail) Team Leader
· Lead and deliver the day-to-day visitor hospitality experience at the Emporium of Stories at Grimm & Co. This will include working within and supervising the following areas: cafe, shop and event offer, food & drink preparation including barista coffees, use of till and front of house service, Visitor Experience offer.
- Ensure efficiency and quality of stock levels, ordering, appropriate storage and consumable wastage.
- Support the Visitor Experience Manager with staffing rotas, flagging ad-hoc absences or staffing issues.
- Ensure compliance, including for hygiene practices, day-to-day Health & Safety, Allergens, HACCP and COSHH – including paperwork (daily checklists and records).
- Ensure set up, preparations, service delivery and clean/close down duties are completed each day.
- Ensure a safe, clean and welcoming environment that provides an excellent visitor experience to all.
- Conduct cleaning audits and ensure timely rectification of issues
- Ensure all documentation, risk assessments and compliance records are maintained.
- Report any maintenance issues and log with appropriate lead.
· Work alongside other members of the team to coordinate and deliver hospitality for events, both external and internal for the charity.
· Work alongside other members of the team to coordinate and deliver our Visitor Experience offer, this includes the Ever After role play area.
· Deputise for the Visitor Experience Manager when required.
· Work with the Visitor Experience Manager to develop new menu and retail ideas.
· Lead, train and support a front of house team staff (including zero hours staff and their supervision, volunteers and agency personnel), creating a positive environment where everyone feels welcome and supported.
· Maintain strong customer relationships. Monitor customer feedback and resolve issues promptly.
· Help maintain the charity’s high level of customer service and online reviews.
· Site key holder and first aider, including opening/closing the site.
· Excitement and enthusiasm in promoting Grimm & Co’s vision, aims and objectives to share our story and link our work to local strategy and needs.
· Support the charity with fundraising to ensure the continuity of our provision.
· Support the wider team, as and when required, with any other reasonable duties in the successful delivery of the charity’s aims and objectives.
The job description is designed to outline a range of main duties that may be encountered. It is not designed to be an exhaustive listing of tasks and can be varied in consultation with the post holder in order to reflect changes in the role or needs of the organisation.
Person Specification:
Please use the person specification to complete your Cover Letter.
Essential qualifications and experience:
· Good customer/front of house/hospitality experience
· Proven experience in food service/catering and preparation.
· Skilled Barista with experience in a fast-paced environment
· Experience in retail.
· Operational knowledge of ordering and stock rotation.
· CIEH Level 2 qualification (or willingness to obtain within probation)
· IT literate and budget management awareness
· Experience supervising teams and delivering high standards
· Knowledge of Health & Safety and Food Safety requirements.
· Ability to use initiative and manage projects simultaneously.
· A can-do approach and positive attitude to problem-solving.
· Ability to work under pressure at times whilst maintaining a positive attitude.
· Great communication skills to liaise with customers and team members within your
environment.
· Pride in personal appearance and hygiene.
Desirable experience:
· Ability to engage customers to bring the story of Grimm & Co and its charitable aims to life.
· Knowledge of COSHH, HACCP
· Experience of working with and supporting volunteers
A valid UK driving licence.
How to Apply:
Please submit your CV and a covering letter to [email protected]. In the subject field, please write “Application for Visitor Experience Team Leader” followed by your name. The covering letter should outline – with examples - each bullet point from the Person Specification (see above).
Grimm & Co wish to make our application process as accessible as possible. If you are experiencing any barriers in applying for this position, please contact us to discuss this further. We also welcome your thoughts on how we can improve our approach so please do tell us if your experience of this process could have been improved.
If you have questions about the role and would like to have an informal conversation before submitting a completed application form, please contact the Deputy Chief Executive to arrange a conversation by emailing [email protected].
Closing Date for Applications: Wednesday the 5th of August 2026
Inetrview Date: Friday the 7th of August 2026
Start Date: As soon as possible
Job Type: Full-time
Pay: £28,122.34-£29,546.03 per year
Benefits:
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Application question(s):
- Do you have experience working as a Team Leader/Supervisor in a cafe?
- Have you ever worked in a Visitor Experience Venue before?
- Do you have customer service experience?
Work Location: In person
