Location: Sheffield S35 – This is a full-time office-based role at our office in Chapeltown, Sheffield S35. Some UK travel may be required.
Annual Salary: £25,000 + dependent on experience
Hours of Work: 35 hours per week 9 - 5
Contract: Permanent
We are looking for a dynamic, customer-centric account manager to join our close knit, friendly team!
This is a fantastic opportunity for someone who excels at building strong relationships, understanding customer needs, and providing outstanding service, while making a direct contribution to APCRM’s mission.
We are a software company based in Chapeltown, Sheffield. Our feature product is called Agency Pilot CRM, which is a comprehensive Client Relationship Management (CRM) system used predominantly by commercial property professionals.
The Role:
· Drive Growth: Proactively promote, upsell and cross-sell our products across our client base.
· Collaborate: Work closely with Sales, Marketing, Support and Development teams to ensure a seamless onboarding experience. We have regular internal meetings where new ideas are suggested for future releases of our products.
· Customer Success: Customer Account Managers are a key part of our business, maintaining strong relationships with customers and retaining loyalty by suggesting fresh new ways to keep users engaged with Agency Pilot CRM.
Skills Required:
· Proven success in a customer facing role, which includes upselling or cross selling with a measurable impact on revenue growth or retention.
· Excellent communication and presentation skills, with the ability to adapt messaging for a range of audiences, from support staff to business owners.
· A collaborative mindset, with the confidence to work cross-functionally to ensure onboarding aligns with broader business objectives.
· Highly organised, proactive and focused, with an excellent attention to detail.
· A passion to learn new technical and non-technical skills
· Team player, communication with the team, knowledge-sharing, and working fluidly as a team component to enhance the overall customer experience
Benefits:
· A friendly, welcoming and supportive culture. We are a close-knit team with regular social events
· Competitive salary
- 25 days holiday plus Bank Holidays (rising to 30 days)
- Access to healthcare benefits including dental and eye care
- Discounted gym membership
- Access to Financial Planning services
- Employer contribution pension scheme
- Financed charity events
Ability to commute/relocate:
· Sheffield, S35 2PY: Only candidates able to reliably commute or planning to relocate before starting work will be considered (required)
· Work Authorisation: United Kingdom (required)
Pay: From £25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Financial planning services
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Sheffield S35 2PY: reliably commute or plan to relocate before starting work (required)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Sheffield S35 2PY (preferred)
Work Location: In person
