About us
We're a small, growing technology group. We build and run Kedeia, a software platform used by funeral directors, alongside providing IT and cloud services to a range of business clients.
Much of your day will be spent supporting people using Kedeia, alongside hands-on IT work for our wider client base. One hour you might be helping a funeral director solve a problem in the software; the next you could be setting up a new laptop, sorting a Microsoft 365 issue or helping install equipment at a client site.
Our customers often work in busy, sensitive environments, so being patient, dependable and able to explain things clearly matters just as much as your technical ability.
Because we're small, you won't be stuck in a ticket queue doing the same three things all day. You'll see jobs through from start to finish, work directly with customers and learn quickly across software, hardware, Microsoft 365 and infrastructure.
We'll invest in you with funded certifications, hands-on training and real responsibility. As you develop, there will be opportunities to progress into areas such as second-line support, Microsoft cloud, infrastructure, implementations or customer success.
What you'll be doing
- Being the first point of contact for Kedeia customers and IT clients by phone, email and ticket, making sure they feel looked after
- Helping funeral directors use Kedeia — answering questions, explaining features and resolving day-to-day issues
- Troubleshooting Windows, Microsoft 365, hardware, software and general IT problems
- Setting up and configuring laptops, PCs and mobile devices
- Managing Microsoft 365 users, including new accounts, password resets, licences, MFA, shared mailboxes and basic permissions
- Assisting with basic networking and infrastructure work, including connectivity checks, routers, firewalls and site equipment — we'll train you
- Helping with equipment installations and other practical work at client sites when required
- Keeping clear, accurate notes and documentation of the work you've done
- Escalating trickier problems with a proper handover, then learning from how they're resolved
- Following issues through rather than simply passing them on and forgetting about them
What we're looking for:
- A genuine interest in IT and technology, with evidence that you teach yourself — whether that's running a home lab, building PCs, fixing family kit, tinkering with a Raspberry Pi, completing self-directed learning or working towards your own qualifications
- A calm, friendly and patient manner with customers — you can explain something technical to a non-technical person without making them feel silly
- Comfortable using Windows, Microsoft 365 and everyday computer hardware
- Well-organised, willing to write things down and able to follow a process
- Curious and willing to investigate problems rather than immediately giving up
- Honest about what you don't know — you're happy to say "I'll find out" rather than guess
- Right to work in the UK
Nice to have — but we'll teach you
- Experience in an IT support, helpdesk, software support or customer service role
- Exposure to Microsoft 365 or Entra ID administration
- Some understanding of networking, routers, firewalls or business IT equipment
- CompTIA A+, Microsoft MS-900, AZ-900 or a similar entry-level certification
- A full UK driving licence, particularly useful for occasional client-site work
What matters most is your attitude.
If you're technically curious, good with people and genuinely want to learn, we'll help you build the rest.
Why work with us:
- Variety — you'll work across software, hardware, Microsoft 365, cloud and customer support rather than being boxed into one narrow role
- Ownership — you'll see work through from beginning to end and have a visible impact in a small team
- Fast learning — you'll work directly with experienced people and get exposure to a much broader range of technology than you might in a large first-line helpdesk
- Funded development — we'll support relevant certifications and structured learning as your skills grow
- Real progression — opportunities to develop towards second-line support, Microsoft cloud, infrastructure, implementations or customer success
- Sensible location — based in Beckton, with DLR connections and an easier commute from much of East London and Essex than travelling into the City
- A team that backs you — you'll be encouraged to ask questions, learn how problems are solved and gradually take on more responsibility
Pay: £26,820.00-£35,000.00 per year
Benefits:
- Company pension
- On-site parking
- Sick pay
- Transport links
Work Location: In person
