Aftersales General Manager
Western Nissan, Newbridge*
Salary DOE. OTE up to £90,000. Company Car.
*This role includes multi-site responsibility; therefore, travelling between sites will be required and the successful candidate may be based from any of our Nissan locations (Newbridge, Straiton, Dunfermline, Stirling or Dundee)
Colleague Benefits
- Enjoy your birthday off on us every year!
- Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year.
- Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.
Role Overview
Profit & Financial Management: Monitor and review financial performance, including operating controls, KPIs, and debtors, taking corrective actions to maximise profit margins and meet budget targets.
Cost Management: Minimise costs related to courtesy cars, parts stock turn ratios, and interest charges while ensuring cost-effective operations.
Customer Satisfaction & Retention: Enhance after-sales customer satisfaction and retention through process improvements, colleague training, and prompt resolution of customer complaints.
Team Leadership: Lead and motivate after-sales teams, ensuring alignment with departmental goals and company policies, and manage training requirements in compliance with operational needs and regulations.
Compliance & Performance: Ensure compliance with consumer laws, insurance regulations, and other relevant legislation while maintaining regular communication with manufacturer representatives regarding performance and objectives.
#EWMG1
Job Types: Full-time, Permanent
Pay: Up to £90,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Store discount
Application question(s):
- Do you have any unspent convictions?
Additional guidance: Please answer “Yes” if you have any convictions that are not yet spent under the Rehabilitation of Offenders Act 1974. The term ‘convictions’ is used to refer to any sentence or disposal issued by a court. If all your convictions are spent, you can answer “No”. [If you’re not sure if your convictions are unspent or spent, please visit the government website:-
https://www.gov.scot/publications/disclosure-periods-previous-convictions-alternatives-prosecution-scotland-under-rehabilitation-offenders-act-1974/pages/1/
Experience:
- Automotive Management: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
