MYM Recruitment are continuing to work with their Magherafelt client for a Customer Service Advisor on a full-time permanent basis.
Key Duties/Responsibilities include but may not be limited to:
- Respond to customer queries by phone, email, and live chat.
- Support customers through the order process, including orders, fabric samples, and spare parts.
- Maintain strong product knowledge and explain technical blind-related information confidently.
- Share common customer feedback or recurring issues with the Team Leader.
- Deliver a first-class customer experience aligned with the Bloc brand.
- Manage daily workload effectively and stay organised.
Essential Criteria:
- 1+ years’ experience in customer service or a similar role.
- A genuine passion for helping people, with the patience to listen and the confidence to guide.
- Strong communication skills and the ability to stay calm under pressure.
- Computer confidence, great phone etiquette, and an organised approach.
- A positive attitude, pride in your work, and the energy to match.
- Proficient in MS Office packages, Word, Excel, Outlook.
Desirable Criteria:
- Previous customer service experience
INDHP
Pay: £12.71-£13.00 per hour
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
