East Ayton Lodge Hotel is looking for an experienced, motivated and hands-on Front of House Team Leader to join our team.
We are seeking someone with strong leadership skills, excellent customer service, and the ability to lead by example in a busy hospitality environment. The ideal candidate will be confident managing shifts, supporting the team, and ensuring every guest receives outstanding service.
Key Responsibilities:
- Leading and supporting the front of house team during shifts
- Ensuring excellent customer service at all times
- Managing daily service operations efficiently
- Welcoming guests and creating a positive first impression
- Handling customer queries, complaints, and feedback professionally
- Maintaining high standards of service, presentation, and cleanliness
- Ensuring smooth service during busy periods and special events
Requirements:
- Previous front of house experience in hospitality
- Supervisory or team leader experience preferred
- Strong communication and leadership skills
- Ability to remain calm and organised under pressure
- Professional, friendly, and approachable manner
- Flexible and reliable with a strong work ethic
- Passion for delivering exceptional customer service
What We’re Looking For:
We want someone who is proactive, confident, and takes pride in delivering excellent guest experiences. You should be a natural leader who can motivate a team and maintain high standards in a fast-paced environment.
Competitive pay available based on experience.
To apply, please send your CV and relevant experience.
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
