Are you an experienced multi-site retail manager looking for a role where your leadership can make a real difference?
At St Luke's Hospice, our retail operation plays a vital role in generating income to support specialist care and services within our communities. We are looking for an inspiring and commercially minded Retail Area Manager to lead a portfolio of charity shops and retail premises, driving sales, developing teams and delivering an exceptional customer experience.
About the Role
Reporting to the Head of Retail, you will be responsible for the performance and development of multiple retail locations across the region. You will work closely with Shop Managers and Deputy Managers, providing leadership, coaching and support to maximise profitability, maintain high retail standards and deliver excellent customer service.
This is a varied and rewarding role where you will:
-
Lead, motivate and develop Shop Managers, Deputies and volunteer teams.
-
Drive sales, profitability and Gift Aid performance across your area.
-
Analyse trading performance and implement improvements to maximise income.
-
Ensure shops maintain outstanding merchandising, presentation and operational standards.
-
Support recruitment, induction, training and performance management activities.
-
Monitor budgets, stock control and financial performance.
-
Identify opportunities for growth, innovation and continuous improvement.
-
Ensure compliance with health and safety, security and organisational policies.
About You
We are seeking a dynamic retail professional who can inspire others and deliver results.
You will have:
-
Significant multi-site retail management experience.
-
Strong leadership and people management skills.
-
Experience managing profit and loss accounts and operating within financial targets.
-
Excellent communication, coaching and relationship-building abilities.
-
Strong analytical and organisational skills.
-
A proactive, commercially focused and solutions-driven approach.
-
A passion for developing people and delivering positive change.
-
A full driving licence and access to your own vehicle.
Why Join Us:
At St Luke’s, we offer more than just a job – we offer a fulfilling career where you can truly make a difference. In addition to a supportive work environment, we provide opportunities for ongoing training and development, a competitive benefit package, and a chance to be part of a compassionate and dedicated team. You can find out more about our benefits here: https://www.stlukeshospice.org.uk/work-for-us-benefits
Our Commitment to Equity, Diversity & Inclusion (EDI):
The job-holder can expect to work in a space that is free from barriers and attitudes that are free from prejudice: We seek to employ, engage with, and care equally for all we encounter; striving to make our employment, volunteering, events and services free from barriers, and our attitudes free from prejudice, and treating everyone as a unique individual, providing the best experience that we can for each person.
Our values embody our way of working, they are Caring, Respectful, and Pioneering. Working for St Luke’s offers a real opportunity to make a difference to local people.
