Job Summary
Ramage Windows is looking for a confident, organised and proactive Customer Service & Office Administrator to join our busy office team.
This is an important customer-facing role within the business. You will be responsible for answering incoming calls, dealing with customer enquiries, booking installations and appointments, managing jobs through Business Pilot, sending invoices and ensuring customers are kept informed throughout the process.
We are looking for someone who is comfortable taking ownership of customer queries and finding solutions. There will always be experienced members of the team available to help, but we want someone who can use their own initiative and resolve day-to-day issues without needing to pass everything on.
Previous experience within the window and door industry would be highly advantageous, particularly for someone who already understands common window, door, installation and service issues.
Responsibilities
- Answer incoming telephone calls and deal with customer enquiries professionally
- Respond to customer emails and general enquiries
- Book installations, surveys and service/remedial appointments
- Liaise with customers to arrange and confirm suitable dates
- Manage customer records and jobs using Business Pilot
- Keep job notes, customer details and job statuses accurate and up to date
- Send customer invoices and relevant paperwork
- Deal with straightforward customer queries and problems
- Identify what action is required when a customer reports an issue
- Liaise with installers, surveyors and other members of the team when required
- Follow customer queries and issues through to resolution
- Prioritise your own workload and ensure outstanding actions are followed up
- Take ownership of problems and resolve them independently where possible
What We're Looking For
- Previous experience in a customer service, office administration or similar role
- Confident and professional telephone manner
- Strong computer skills and the ability to learn new systems
- Good organisational and time-management skills
- Excellent attention to detail
- Ability to manage multiple jobs and priorities
- A practical, common-sense approach to problem solving
- Someone who is comfortable using their own initiative
- Ability to work independently while also being part of a team
- Good written and verbal communication skills
Industry Experience
Previous window and door industry experience would be highly advantageous.
We would be particularly interested in applicants who have previously worked within window and door customer service, installations, service/remedials, order processing or a similar office-based role.
Knowledge of common window and door products, hardware and service issues would be a significant advantage, as we are looking for someone who can eventually resolve many routine customer queries themselves.
Previous experience using Business Pilot would also be a significant advantage, although training can be provided.
What We Offer
- Full-time, permanent position
- Competitive salary based on experience
- Training on our systems and processes
- Support from an experienced team
- Varied day-to-day workload
- Opportunity to develop your knowledge and responsibilities
- Established family-run business
We are looking for someone reliable and proactive who enjoys dealing with customers, solving problems and getting things done.
Pay: £25,420.00-£35,000.00 per year
Application question(s):
- Do you have previous experience working within the window and door industry?
- Have you previously used Business Pilot?
- How many years of experience do you have in customer service or office administration?
- Are you comfortable dealing with customer queries and taking ownership of problems through to resolution?
Work Location: In person
